KATIE DOYLE
Columbus,OH
Summary
Passionate individual with exceptional skills in patient resource and referral management. An energetic Behavioral Health Specialist considered an expert communicator and a dedicated patient advocate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
The Emily Program
07.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used Avatar to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
Assistant Director
Primrose School of Golf Village
02.2023 - 05.2023
- Ensured documents were compliant with state and licensing requirements
- Handled billing records for families attending the schools
- Completed walk throughs of the classrooms to ensure that all essentials were available to teachers and students
- Worked as a liaison between teachers and parents
- Maintained a good rapport with teachers to support their needs during their time at school.
Assistant Manager
DTN Enterprises
07.2020 - 05.2023
- Scouted new business locations
- Communicated effectively with vendors, utilities and lotter bond holders
- Maintained a consistent schedule for employees
- Handled tax documents and important employee information
- Managed a prominent social media page for each store location.
Foster Care Licensing Specialist
Buckeye Ranch
05.2022 - 07.2022
- Established close and trusting relationships with foster families
- Conducted home visits for the purpose of foster care licensing
- Worked closely with a team to ensure all documents were completed according to state standards.
Preschool Lead Teacher
The Teaching Tree
05.2019 - 07.2020
- Maintained daily records of individual activities, behaviors, meals and naps
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures
- Distributed quarterly progress assessments and milestone reports to each parent
- Promoted good behaviors by using positive reinforcement methods with children
- Administered and documented results of student assessments
- Organized and led activities to promote physical, mental and social development
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
High School Special Education Teacher
Haugland Learning Center
07.2018 - 05.2019
- Selected and implemented interesting and interactive learning media to increase student understanding of course materials
- Motivated students to be more engaged in classes through applying positive reinforcement techniques
- Employed broad range of instructional techniques to retain students' interest and maximize learning
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards
- Applied proactive behavior management techniques to facilitate classroom discipline
- Differentiated instruction according to student ability and skill level
- Worked one-on-one with students to create individualized lesson plans to increase progress.
Guest Service Associate
Target
05.2016 - 08.2018
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Managed customer complaints and rectified issues to complete satisfaction.
Social Work Practicum Student
Faubion School of Portland
08.2017 - 12.2017
- Offered community resources and referrals to support client basic needs
- Attended meetings and health fairs to support community issues and build relationships
- Created and oversaw training courses focused on team and community education
- Answered calls and interacted with community members to provide information on advocacy services
- Assisted individuals with navigating health care systems, appointments and classes
- Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Handled all delegated tasks, including volunteer recruitment and the acquisition of donations.
Social Work Practicum Student
St. Michael's Child and Youth Care Center
07.2017 - 08.2017
- Organized and secured case records and reports to maintain confidentiality of client treatment
- Administered conflict resolution strategies to help families resolve disputes
- Provided individual and family therapy and support under direction of experienced staff
- Liaised with Social Workers to complete home evaluations and wellness visits
- Wrote easy-to-understand user interface text, online help and developer guides
- Led individual and group counseling sessions each week
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Social Work Practicum Student
Ihata Shelter
05.2017 - 07.2017
- Assisted clients with career training, resource applications and counseling programs to facilitate life enrichment
- Served as client advocate and promoted ideas that aligned with client best interest
- Offered community resources and referrals to support client basic needs
- Provided individual and family therapy and support under direction of experienced staff
- Organized and secured case records and reports to maintain confidentiality of client treatment
- Partnered with Social Workers to develop coping mechanisms and behavioral therapy methods.
Education
Bachelor of Science - Social Work
Concordia University
Portland, OR04.2018
Skills
- Instructional material preparation
- Problem resolution
- Relationship development
- Administrative support
- Planning and coordination
- Customer service
- Behavioral treatment services
- Dialectical Behavior Therapy
- Professional ethics
- Multicultural Competence
- Case Management
- Social skills development
Certification
Licensed Social Worker
Timeline
Behavioral Health Specialist
The Emily Program
07.2023 - Current
Assistant Director
Primrose School of Golf Village
02.2023 - 05.2023
Foster Care Licensing Specialist
Buckeye Ranch
05.2022 - 07.2022
Assistant Manager
DTN Enterprises
07.2020 - 05.2023
Preschool Lead Teacher
The Teaching Tree
05.2019 - 07.2020
High School Special Education Teacher
Haugland Learning Center
07.2018 - 05.2019
Social Work Practicum Student
Faubion School of Portland
08.2017 - 12.2017
Social Work Practicum Student
St. Michael's Child and Youth Care Center
07.2017 - 08.2017
Social Work Practicum Student
Ihata Shelter
05.2017 - 07.2017
Guest Service Associate
Target
05.2016 - 08.2018
Bachelor of Science - Social Work
Concordia University
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