Overview
Work History
Education
Skills
Certification
Timeline
Generic
Katie Duff

Katie Duff

Overview

18
18
years of professional experience
1
1
Certification

Work History

Case Manager - Douglas County Youth Care Compact

AllHealth Network
09.2024 - Current
  • Provides case management to high-risk, high-need youth with mental health, substance use, and developmental needs, bridging them into behavioral health services
  • Identifies clients' individual needs including, but not limited to; medical, psycho social, and behavioral health
  • Assists clients in identifying goals and coordinating services and providers to meet those goals while assisting clients in overcoming barriers to goal achievement
  • Acts as a client advocate and a liaison between internal and external providers, and community resources to seamlessly integrate and coordinate services
  • Makes referrals to community-based organizations and resources that are consistent with identified goals
  • Positively contributes to the financial health of the organization by ensuring delivery of billable services
  • Maintains a positive, ethical, and professional working relationship with community, government agencies, and other professionals

8th Grade Science Teacher & 8th Grade Team Lead

Round Rock ISD
08.2019 - 08.2024
  • Promoted a safe and nurturing classroom environment conducive to individualized and small group needs
  • Collaborated with other content area teachers to build complementary educational frameworks for students
  • Integrated technology into classroom settings to engage students and diversify instruction
  • Collaborated with administrators, parents, and colleagues to develop school activities and calendars
  • Lead grade level meetings to manage expectations, improve student outcomes, and coordinate parent meetings

CPS Caseworker - Investigations

Texas Department of Family and Protective Services
08.2016 - 06.2018
  • Investigated complaints of abuse/neglect
  • Responded to homes in potentially dangerous crisis and emergency situations
  • Conducted interviews of children and family members
  • Performed thorough investigations including interviewing parents, neighbors, teachers, etc
  • Took photographs and documented findings in detail
  • Wrote affidavits for court and testified in removal actions
  • Recommended community resources for food, sheltering, clothing, utilities, mental health, substance abuse treatment, etc

Billing Specialist/Accounts Receivable

HotSchedules, Inc.
01.2012 - 01.2016
  • Researched and resolved accounts receivable discrepancies
  • Facilitated internal and external audits through sound and thorough documentation
  • Composed reports summarizing receivable data
  • Monitored payments due from clients and followed up on past due accounts
  • Supervised invoice processing and payment transactions
  • Worked closely with the sales team to address customer billing concerns
  • Trained new employees

Recruiting/Administrative Assistant

U.S. Census Bureau
01.2008 - 01.2011
  • Helped to recruit over 200,000 new employees across the region
  • Purchased radio and newspaper advertisements
  • Scheduled and administered employment testing for new applicants
  • Completed daily and weekly recruiting reports
  • Provided support for local offices
  • Completed employment verifications and payroll garnishments

Sales Associate/Bookkeeper

Cost Plus World Market
01.2007 - 01.2008
  • Reconciled cash drawers and made bank deposits
  • Created visual marketing and styled displays
  • Answered customer questions regarding products and pricing
  • Mentored new sales associates
  • Completed point of sale opening and closing procedures
  • Handled customer relation issues graciously and in accordance with company policies

Education

Bachelor of Arts - Liberal Studies, Environmental Ethics

Humboldt State University
Arcata, CA
01.2006

Skills

  • Problem-solving
  • Communication
  • Time management
  • Adaptability
  • Teamwork
  • Critical thinking
  • Emotional Intelligence
  • Leadership

Certification

  • Texas Teaching Certificate Science 4 - 8
  • Youth Mental Health First Aid

Timeline

Case Manager - Douglas County Youth Care Compact

AllHealth Network
09.2024 - Current

8th Grade Science Teacher & 8th Grade Team Lead

Round Rock ISD
08.2019 - 08.2024

CPS Caseworker - Investigations

Texas Department of Family and Protective Services
08.2016 - 06.2018

Billing Specialist/Accounts Receivable

HotSchedules, Inc.
01.2012 - 01.2016

Recruiting/Administrative Assistant

U.S. Census Bureau
01.2008 - 01.2011

Sales Associate/Bookkeeper

Cost Plus World Market
01.2007 - 01.2008

Bachelor of Arts - Liberal Studies, Environmental Ethics

Humboldt State University

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Katie Duff