Katie Dunn
Lincoln,NE
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Executive Designer & General Manager
Butterfly Bakery
10.2016 - Current
- Design Skills- Sales of high-end Cakes and Pastries- Client Relations- Vendor partnerships- Invoicing and Customer Accounts- Event Planning and execution- Marketing on several platforms- Employee Management – Development – Training Growth & Development of Business – Quality Control – Track Inventory – Payroll – HR – Accounting – POS & Customer Service – Branding and Company Design – Run all aspects of company
- Recruited, mentored and coached staff of 12 associates in delivering customer-focused performance.
- Doubled business revenue within 12 months
Event Coordinator
Strategic Air Command & Aerospace Museum
10.2021 - 09.2022
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Performed event coordination for large parties and gatherings of over 300 people
- Evaluated and selected service providers and vendors according to customer requirements.
Executive Designer & Head Cake Decorator
Hyvee Inc
05.2004 - 10.2016
- Customer Service – Design & Create Cakes – Employee Training – Award winning competitive decorator
- Prepared special creams and frostings for cakes and other dessert specialties.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Education
High School Diploma -
Fort Calhoun High School
Fort Calhoun, NE05.2003
Skills
- Business Management
- Marketing
- Profit Margin Growth
- Customer Service
- Leadership abilities
- Decisive & Direct
- Vendor Relationships
Websites
Social Media - Instagram
KaTiELeE
Timeline
Event Coordinator
Strategic Air Command & Aerospace Museum
10.2021 - 09.2022
Executive Designer & General Manager
Butterfly Bakery
10.2016 - Current
Executive Designer & Head Cake Decorator
Hyvee Inc
05.2004 - 10.2016
High School Diploma -
Fort Calhoun High School
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