Katie Dyer

Training delivery manager with 10+ years of experience creating and maintaining online and offline materials, technical documentation, eLearning content, and administrating Learning Management Systems, and leading teams that do the same.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

• Learned Power BI and collaborated with our BI team to develop two dashboards to deliver training insights to management and our implementation team.
• Doubled adoption of training subscriptions by presenting a session at our customer conference and presenting in front of management groups inside the organization to raise awareness.
• Led adoption of and conversion to a new LMS and successfully migrated all customers, employees and training transcripts with no issues.
• Developed a customer onboarding program that dramatically improved the customer experience and brought the implementations teams and education services into dynamic collaboration that continues to grow.