Katie Dykes
Petal,MS
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. As well as bookkeeping and reconciling budget experience making me an efficient member to any business or company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative & Research Assistant
University of Southern Mississippi
Hattiesburg, MS
07.2012 - 01.2024
- Payroll, Bookkeeping and Budgeting for Department.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained an organized filing system of all relevant documents associated with projects.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Identified, evaluated and summarized research data to produce reports.
- Updated files, records, and databases with current information related to research activities.
- Prepared research documents such as questionnaires and completed surveys.
- Entered work orders and requisitions.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Hired student workers.
- Use of SOAR system.
- Ordered and maintained all office supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Participated in monthly team meetings.
Office Assistant/Veterinary Technician
Southern Pines Spay and Neuter Clinic
Hattiesburg, MS
04.2010 - 07.2012
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Scheduled appointments
- Sedated Animals, Tubing Animals, Prepared animals for surgery, drew up meds, watched animal in recovery, assisted the vet, calculated the drug dosage
- Intake and discharge of animals, giving their necessary meds for post surgery as well as pre meds
- Organized, Filed all surgical info
- Filed surgical forms, entered surgical info into computer system, took payments, assisted clinic manager with their needs, made reminder calls
- Completed all task with little to no supervision
- Attended Vet Tech Training for certification in Ashville
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Office Manager and Personal Assistant
Alldata
Petal, MS
02.2005 - 03.2010
- Opening and closing office
- Payroll
- Answered multi phone lines
- Hiring, Firing, Training of all employees
- Data entry, Database monitoring, spreadsheets
- Closed all magazine Sales for magazine department
- Set appointments for business department
- Sent and answered emails
- Assisted owner with any and all operations, errands as needed
Customer Service Representative
Walmart.com
Hattiesburg, MS
01.2004 - 12.2005
- Answered multi constant phone line
- Took Orders
- Transferred calls to correct departments
- Sent and received emails
- Corrected orders
- Assisted with general order questions as well as questions about website and placing orders
Education
High School Diploma -
Petal High School
Petal, MS05-2000
Skills
- Document Preparation
- Proofreading
- Verbal Communication
- Spreadsheet Management
- Multi Phone Line
- Exceptional Organization Skills
- Confidential Paperwork Handling
- Accurate clerical skills
- Proficient Office Software Experience
- Impeccable attention to Detail and Accuracy
- 20 plus years Customer Service Relations
- Scheduling Appointments
- Maintaining Confidentiality
- Interview Skills
- Data Collection
- Calendar Management
- Clerical Support
- Mail Management
- Data Entry
- Scheduling
- Invoice Processing
- Electronic Records Management
- Appointment Coordination
- Inventory Management
- Records Management
- Office Administration
- Bookkeeping
- Administrative Support
Certification
- Unlawful Harassment Prevention for higher Education Staff
- Code of Conduct for Higher Education
- Preventing Discrimination and Sexual Violence
- Child Abuse Awareness and Prevention
- Security Awareness
- Bullying Prevention
- FERPA for Higher Education
- Diversity Benefits for Education Employees
- Academic Integrity
- Respect and Inclusion
- Responsible Employee
- Family Rights Privacy Act
- Cyber Security Awareness
- GLBA Basics
- Covid 19 Awareness and Prevention
- Inclusive Leadership
- Identify, Stop, Prevent, Remedy Harassment
- Alcohol and Other Drugs
- Tapestry Accommodating Abilities
Objective
- To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field.
- With 20 plus years of customer service experience, I have qualifications learned and skills obtained to provide excellent care to any company. I have an outstanding willingness to learn new skills to consistently produce results for the company as well as a strong commitment to bettering myself and company worked for. I am confident in myself as being a valuable asset to any company that I am employed within.
Timeline
Administrative & Research Assistant
University of Southern Mississippi
07.2012 - 01.2024
Office Assistant/Veterinary Technician
Southern Pines Spay and Neuter Clinic
04.2010 - 07.2012
Office Manager and Personal Assistant
Alldata
02.2005 - 03.2010
Customer Service Representative
Walmart.com
01.2004 - 12.2005
High School Diploma -
Petal High School
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