Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ellinger

Lumberton,NC

Summary

Since 2023, I have been Store Lead of Lumberton #1155. Coming into this role during 3rd quarter lent itself to some unique challenges for a new Store Lead, learning quickly how a stores demographic affects the ebb's and flows of business. I brought with me a new insight Often collaborating with Coaches and Team Leads on strategic planning initiatives, contributing to overall store success. Operating with a total store mindset driving sales and leveraging wages.

I am a spirited Store Lead committed to inspiring personal drive and self-confidence through motivational training and skills development. I employ example-based instruction style to build trust as a hands-on leader and guarantee success of activities. I believe in open, constructive communication between Associates, Team Leads and Coaches to set clear goals and build a vision of excellence.

I am successful at managing multiple priorities with a positive attitude. My Willingness to take on added responsibilities to meet team goals is unwavering. I have worked closely with my peers to reach company goals through developing daily routines and follow-up.

I continue to believe that our Associates are the key to our companies future. Through development and engagement, it is possible to achieve company metrics and goals while building a talent pipeline.

Overview

12
12
years of professional experience

Work History

Store Lead

Walmart
11.2023 - Current
  • Strive for excellence in collaboration, whether daily opportunities or large-scale events, such as Black Friday and Holiday Conversion.
  • Supporting and guiding 10 Coaches through development and encouraging free thinking with an ownership mindset, leading to development of routing vs. task driven individuals.
  • Skillfully navigating Wages and Sales for maximum profitability while maintaining excellent sales floor conditions in,130-million-dollar Super Center.
  • Teaching, Training and guiding teams through open communication and deadlines.
  • Supporting our Digital business through store conditions giving way to a consistent 95% pre-sub or greater.
  • Promoted healthy competition between peers, resulting in strong sustained basic work metrics.

Digital Coach

Walmart
12.2019 - 11.2023
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Assessed strengths and weaknesses of associates to develop valuable techniques and increase productivity.
  • Organized, trained and facilitated large scale events such as, Deals for Days, Back to School.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed a successful team of 36-53 Associates and Team Leads to achieve metric driven goals.
  • Accomplished multiple tasks within established timeframes.

OPG Department Manager

Walmart
10.2017 - 12.2019
  • Managed 10-14 associates
  • Communicated with managers of other departments to maintain transparency.
  • Managed training new-hire associates in processes to quickly reach company standard.
  • Organized and executed training and developmental programs for underperforming associates.
  • I perform maintenance on pick walks and work the various reports to maintain a smooth flow for the department.
  • I field customer service complaints as well as any issues that may arise to ensure a positive customer experience.
  • Main role in the department is to ensure that all processes are being enforced and utilized every day per ONE BEST WAY.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Store Manager

Subway
05.2012 - 10.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma -

Options For Youth-Victorville Charter High School
Victorville, CA
05.2004

Skills

  • Teamwork and Collaboration
  • Regulatory Compliance
  • Problem Resolution
  • Emergency Response Coordination
  • Maintenance and Repair Management
  • Customer Inquiries
  • Inventory Management
  • Digital Marketing
  • Shift Checklists
  • Verbal and Written Communication

Timeline

Store Lead

Walmart
11.2023 - Current

Digital Coach

Walmart
12.2019 - 11.2023

OPG Department Manager

Walmart
10.2017 - 12.2019

Store Manager

Subway
05.2012 - 10.2017

High School Diploma -

Options For Youth-Victorville Charter High School

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Katie Ellinger