Katherine Ellis
Lafayette,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Event Planning position. Ready to help team achieve company goals. Searching for education and experience within the event planning industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Keyholder Manager
La Pizzeria
09.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Resolved customer complaints in professional and timely manner.
- Demonstrated conflict management skills while supervising employees.
- Observed staff confirm safety and quality standards.
Server
La Pizzeria
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Sales Associate
The Backpacker
11.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Line Cook
Nuvolari's Ristorante
09.2019 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
Hostess
Nuvolari's Ristorante
08.2018 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Arts - Hospitality Management
University of Louisiana At Lafayette
Lafayette, LA07.2024
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2020
Skills
- Food Preparation
- Event Preparation
- Interpersonal Skills
- Multitasking Abilities
- Conflict Resolution
- Menu Planning Expertise
- Customer Service
- Social Media Savvy
- Time Management
- Cross-Cultural Sensitivity
Certification
- ServSafe certification
- Certification in Hotel Industry Analytics
Timeline
Keyholder Manager
La Pizzeria
09.2023 - Current
Server
La Pizzeria
08.2021 - Current
Retail Sales Associate
The Backpacker
11.2020 - 08.2021
Line Cook
Nuvolari's Ristorante
09.2019 - 08.2021
Hostess
Nuvolari's Ristorante
08.2018 - 08.2019
Bachelor of Arts - Hospitality Management
University of Louisiana At Lafayette
High School Diploma -
Fontainebleau High School
- ServSafe certification
- Certification in Hotel Industry Analytics
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