Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Ellis

Lafayette,LA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Event Planning position. Ready to help team achieve company goals. Searching for education and experience within the event planning industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Keyholder Manager

La Pizzeria
2023.09 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Resolved customer complaints in professional and timely manner.
  • Demonstrated conflict management skills while supervising employees.
  • Observed staff confirm safety and quality standards.

Server

La Pizzeria
2021.08 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Retail Sales Associate

The Backpacker
2020.11 - 2021.08
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Line Cook

Nuvolari's Ristorante
2019.09 - 2021.08
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Hostess

Nuvolari's Ristorante
2018.08 - 2019.08
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

Bachelor of Arts - Hospitality Management

University of Louisiana At Lafayette
Lafayette, LA
07.2024

High School Diploma -

Fontainebleau High School
Mandeville, LA
05.2020

Skills

  • Food Preparation
  • Event Preparation
  • Interpersonal Skills
  • Multitasking Abilities
  • Conflict Resolution
  • Menu Planning Expertise
  • Customer Service
  • Social Media Savvy
  • Time Management
  • Cross-Cultural Sensitivity

Certification

  • ServSafe certification
  • Certification in Hotel Industry Analytics

Timeline

Keyholder Manager

La Pizzeria
2023.09 - Current

Server

La Pizzeria
2021.08 - Current

Retail Sales Associate

The Backpacker
2020.11 - 2021.08

Line Cook

Nuvolari's Ristorante
2019.09 - 2021.08

Hostess

Nuvolari's Ristorante
2018.08 - 2019.08

Bachelor of Arts - Hospitality Management

University of Louisiana At Lafayette

High School Diploma -

Fontainebleau High School
  • ServSafe certification
  • Certification in Hotel Industry Analytics
Katherine Ellis