Katie Estrada
Rialto,CA
Summary
A Highly motivated person seeking to fulfill a secure and suitable position that would allow me the privileged opportunity to enhance my abilities and knowledge. A fit challenging position that would further expand my learning and have an act of contribution to the success of the company. A college student seeking employment with an accommodating school Schedule that allows me to work either part or full time. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Marshalls
Fontana, CA
12.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Activities Assistant
Inland Christian Home
Ontario, CA
06.2023 - 12.2023
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Participated in special events such as birthday celebrations, holiday parties.
- Provided emotional support when necessary during recreational activities.
- Documented progress notes regarding participant's involvement in recreational programming.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Coordinated musical guests, movies and other types of resident entertainment.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Administered first aid and notified emergency medical personnel.
Retail Sales Associate
Victoria Secret
Rancho Cucamonga, CA
06.2023 - 07.2023
- Organized merchandise displays on the sales floor.
- Assisted customers with product selection and purchase decisions.
- Operated a cash register to process customer payments.
- Stocked shelves with incoming inventory items.
- Processed returns and exchanges according to company policy.
- Cleaned, organized, and maintained backroom storage areas.
- Sorted merchandise into appropriate departments for display or sale.
- Assisted shoppers in locating desired items within the store.
- Greeted customers entering the store and answered inquiries.
- Restocked supplies for checkout area as needed.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
Barista
Starbuck Coffee
Chula Vista, CA
09.2022 - 03.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Managed cash register and processed transactions with accuracy and integrity.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA12-2023
Skills
- Soft selling
- Coffee expertise
- Display case merchandising
- Espresso machine operation
- Opening and closing duties
- Dining room maintenance
- Exceptional customer service
- Front counter maintenance
- Active listener
- Sales expertise
- Speedy and efficient
- Product displays
- Adaptive and creative
- Positive and professional
- Hospitality and accommodation
- Teamwork
- Store maintenance
- Physical assistance
- Resident support
- Recordkeeping skills
- Senior activities experience
- Customer Service
- Multitasking Abilities
- Environmental Sustainability
- Safety Procedures
Languages
English
Full Professional
Spanish
Professional
Timeline
Retail Sales Associate
Marshalls
12.2023 - Current
Activities Assistant
Inland Christian Home
06.2023 - 12.2023
Retail Sales Associate
Victoria Secret
06.2023 - 07.2023
Barista
Starbuck Coffee
09.2022 - 03.2023
High School Diploma -
Chaffey Adult School
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