Katie Faciano (Pleotis)
Summary
To obtain a full-time position in a professional workplace. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
13
13
years of professional experience
Work History
Baker
Nothing Bundt Cakes
01.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Office Coordinator - AP/AR
MedService Repair
03.2019 - 12.2021
- Making collection calls to customers in an effective and respectful manner
- Accounts Payable and Accounts Receivable
- Receiving and overlooking incoming company bills, making payments
- Taking customer orders by phone and email, create order slip for shipping
- Creating packing slips in Quickbooks for each order
- Review orders and create invoices to send to customers in Quickbooks
- Gather and distribute company performance evaluations
- Fluent in Company Software (GoldMine)
- Creating and updating company training manuals
- Shipping and receiving backup
- Credit card reconciliation for all employees
- Reconcile account files and produce monthly reports
- Receive check and credit card payments and update corresponding customer account
- Make daily company deposit into bank
- Reception duties - answer phones in a professional manner, answer customer and vendor questions
- Main vendor contact
- Event Coordination -Luncheons, Training, Out of state employee visits
- Manage customer, vendor and employee files
- Assisting in inventory needs
- Provide comprehensive support to senior-staff including managing and coordinating projects
- Maintaining accurate information for billing/shipping
Customer Service Representative
Assetsbiz
06.2018 - 03.2019
- Learning multiple client-based computer programs
- Updating all client accounts to stay in compliance
- Overlooking all accounts to ensure information is correct
- Staying in contact with drivers to set up appointments with customers of the client
- Responding to all inner office and client emails
- Understanding state laws for the business and explaining those laws to clients and customers when needed
- Following office processes
- Creating invoices in QuickBooks
- Answered customer telephone calls promptly
Property Specialist/Leasing Agent/Accounts Payable Specialist
Caribou Property Management
03.2017 - 05.2018
- Running detailed background checks for potential tenants
- Tenant and Owner communications
- Collection of payments
- Fluent in Property Management Software (Buildium)
- Showing properties to potential tenants with great knowledge of properties to fit their needs
- Accounts Payable – Online banking, check, credit card payments
- Receiving, overlooking and paying vendor invoices/bills
- Auditing and uploading in house invoices for all properties/associations – Using
- Quickbooks and Buildium
- Generating and understanding owner reports regarding individual rental properties
- Association reports – Generating monthly Association delinquency reports, income statements, etc
- Working with Section 8 – Affordable housing vouchers
- Creating of tenant leases – Including signing process
Laboratory Assistant
PPD
03.2016 - 03.2017
- Following client specific methods for equipment washing
- Trained in glassware washing
- Providing a well-stocked lab and clean space for lab staff to work with
- Group specific vial labeling
- Release assets for metrology
- Basic lab specific computer training
- Help assist new lab assistants on proper techniques for equipment washing and keeping up with lab needs
Supervisor
Kilwins Chocolate
08.2012 - 03.2016
- Monitor workflow of 6+ employees per shift
- Resolving customer and/or employee disputes
- knowledge and skills to produce all handmade product
- Highly knowledgeable in all products in the store – Contents, allergens, how its made, price, etc
- Maintained a clean and well-organized workspace
- Responsible for counting down all tills at the end of each closing shift
- Store Inventory
- Provided hands on customer service
- Key Holder - open and close store
Sterilization Technician
Dr. Kubik Orthodontics
02.2011 - 08.2012
- Pulled patient charts for each day
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- provide support for Doctor and staff
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces
- Prepared instrument trays for each procedure required
- Set up and sterilize chairs for each patient
- Worked with cleaning chemicals
- Ensured products were correctly marked per OSHA guidelines
Education
Crystal Lake South High School
Crystal Lake, Illinois2011
Skills
- Quickbooks
- Multitasking
- Organization
- Time Management
- Office Administration
- Customer Service
- Workflow Oversight
- Administrative Support
- Process Optimization
Timeline
Baker
Nothing Bundt Cakes
01.2022 - Current
Office Coordinator - AP/AR
MedService Repair
03.2019 - 12.2021
Customer Service Representative
Assetsbiz
06.2018 - 03.2019
Property Specialist/Leasing Agent/Accounts Payable Specialist
Caribou Property Management
03.2017 - 05.2018
Laboratory Assistant
PPD
03.2016 - 03.2017
Supervisor
Kilwins Chocolate
08.2012 - 03.2016
Sterilization Technician
Dr. Kubik Orthodontics
02.2011 - 08.2012
Crystal Lake South High School
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