Katie Fahlbusch

• Coordinating with Sub-Contractors to resolve outstanding balances, resulting in a higher percentage of on-time payments
• Strengthening client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
• Monitoring accounts receivable reports, identifying trends and proactively addressing potential collection issues.
• Identifying, investigating, and resolving billing variances to maintain system accuracy and currency.
• Updating current documentation, reports, and spreadsheets with financial information via Google Workspace
• Preparing itemized statements and invoices with amounts due for services rendered using SquareUp
• Applying data entry skills to accurately document and input statements via Google Sheets
• Maintaining organization and accurate filing of company documents.
• Reconciling accounts receivable to general ledger.
• Accurate attention to detail
• Experience with Certified Payroll Reporting with DIR, LCPTracker, Prevailing Wage Seminar with Public Works Compliance Advisors

Client Service Coordinator

• Managed reception area by greeting clients, answering high volume of phone calls (approx. 100-200 per day), while balancing daily expected output calls (200+) and responding to email and fax inquiries
• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Helped large volume of clients every day with a positive attitude and focus on customer satisfaction.
• Referred client inquiries and requests for medical advisement to the medical team
• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
• Educated clients on pricing of services, Wellness Plan Packages, and products with current and prospective clients to help maximize their benefits from our services.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

Veterinary Assistant

• Stocked Pharmaceutical medication, refilling inventory, organizing medical supplies
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
• Reduced stress for patients while assisting veterinarians with examinations
• Informed clients of all preventative care services due for patients to ensure best practice and general well-being
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Meticulously analyzed patient history, medical notations, and client triage to document and relay pertinent information to DVM
• Improved client relations through effective communication and education on pet health needs.
• Promoted preventive care services and Wellness Care Plan Packages by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.

• Maintaining consistent quality of standards
• Building genuine connections and interactions with guests
• Upholding hospitality core values
• Counter service as well as full table service
• Day to day business production
• Tracking trends, flow of business, and peak service times
• Tracking tip reports in a weighted tip-pool
• Proficient knowledge of Square POS
• Scheduling for the Front of House Staff
• Interviewing potential candidates for hire
• Completion of on-boarding paperwork through DocuSign and ADP
• Cash handling, bank deposits, disbursement of payment to vendors
• Day to day labor management relative to profit trends

• Managing front of house staff (hosts) and bar area to ensure satisfaction of guests and overall restaurant quality/efficiency
• Managing kitchen staff to consistently uphold standards of production
• Completing tasks related to opening/closing business day
• Key Holder Position
• Cash drawer count before and after service
• Ordering and managing inventory
• Completion of prep work based on current business trends
• Overseeing large catering events, projects and party scheduling while maintaining consistent flow of business
• Staff Scheduling
• Tracking daily sales trends relative to labor and profit

• Passed federal background check in accordance with tribal gaming laws and regulations
• At the time, in possession of a Federal Gaming License
• Supervisor to front of house staff
• Overseeing completion of duties between 2 venues
• Management of Hawks Coffee & Burger Spot/full knowledge of all tasks related to these 2 venues
• Occasional assistance with Casino Floor management, Bar assistance, and neighboring restaurants (Pearl Asian Cuisine, KOTO, Waterfall Buffet)
• Ordering products from outside distributors as well as internal venues (beer orders, pastry orders, ordering food stock for kitchen, dry goods)
• Creation of recipes to be used for monthly specials for both Hawks Coffee and Burger Spot
• Assisting with staff scheduling
• In charge of employee training activities as well as bulletin updates on current casino events, updated policies, and new opportunities for employees

• Management of entire staff both front of house and kitchen
• Hiring/terminating of employees
• Scheduling
• Bank deposits/overall cash handling
• Training from daily job duties
• Company paid Management Courses, approx
• 60 hours in business/restaurant management
• Ordering products/exchanging of goods within franchise
• Department management of employees/People Manager
• Training employees
• In charge of team building and reward activities for employees such as employee of the month, birthday celebration, staff party/exchanges