Katie Fauver
Mackinac Island,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly adaptable individual bring in 12 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leaderships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Universal Banker
Central Savings Bank
Mackinac Island, MI
10.2024 - 06.2026
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided expert guidance on account management and financial products to enhance customer experience.
- Assisted in resolving customer inquiries, improving satisfaction rates through effective communication.
- Streamlined operational processes, resulting in increased efficiency in service delivery and transaction handling.
Senior Account Representative
Dow Credit Union
Midland, MI
07.2023 - Current
- Developed and managed relationships with key accounts to ensure customer satisfaction.
- Analyzed customer data to identify trends in demand, sales, and pricing.
- Identified and resolved issues related to customer service and account management.
- Provided training and support for team members on various account management processes.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Explained various types of loans available to customers and their associated terms and conditions.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Senior Teller
Isabella Bank
Midland, MI
10.2018 - Current
- Promoted and sold banking products and financial services.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
- Assisted bank manager with past due reports, compliance exceptions and contacting customers about account concerns.
- Resolved problems or discrepancies concerning customers' accounts.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
Restaurant Manager
Stonecliff
Mackinac Island, MI
04.2015 - 11.2017
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
High School Diploma -
Midland High School
Midland, MI06.2010
Skills
- Tailored product suggestions
- Employee management
- Collaborative engagement
- Conflict resolution
- Integrity and transparency
- Effective problem resolution
- Data-driven decision making
Certification
- National Notary Association (NNA) certification
- Our Community Listens certification
- Leadership of Women certification (AMA)
Timeline
Universal Banker
Central Savings Bank
10.2024 - 06.2026
Senior Account Representative
Dow Credit Union
07.2023 - Current
Senior Teller
Isabella Bank
10.2018 - Current
Restaurant Manager
Stonecliff
04.2015 - 11.2017
High School Diploma -
Midland High School
Education and Training
other