Summary
Overview
Work History
Skills
Timeline
Generic

Katie Feder

Lakeland

Summary

Dynamic leader with a proven track record at Lovebird, adept in operations management and fostering strong customer relations. Excelled in driving sales growth and profitability, while enhancing team cohesion and efficiency. Skilled in P&L management and problem resolution, achieving high employee satisfaction and client loyalty through strategic leadership and relationship building.

Overview

9
9
years of professional experience

Work History

General Manager

Lovebird
02.2021 - 10.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Restaurant Team Member

Taco Bell
10.2019 - 02.2021
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Management Assistant

PDQ Restaurant
05.2015 - 08.2019
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Oversaw training and onboarding process for all newly hired employees.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Customer relations
  • Relationship building
  • Staff training
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Labor cost controls

Timeline

General Manager

Lovebird
02.2021 - 10.2024

Restaurant Team Member

Taco Bell
10.2019 - 02.2021

Management Assistant

PDQ Restaurant
05.2015 - 08.2019

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Katie Feder