Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Katie Fenimore

Westampton,NJ

Summary

Proven Business Banking Specialist at TD Bank, adept in portfolio management and relationship building. Excelled in customer care, securing client loyalty, and fostering growth. Leveraged expertise in underwriting and strategic planning to exceed targets. Skilled in creating supportive environments for children, demonstrating exceptional

•problem-solving abilities. Knowledgeable Business Banking Specialist offering determined and focused approach and proven to meet and exceed sales objectives. Good relationship-builder and problem-solver with excellent communication and organizational skills.

• I have been with children my whole life I babysat my nieces and nephews a lot (one autistic non verbal) as well as babysit my best friends kids!

•my sister used to run a in home daycare that I used to help out at as well threw the age of 14-16.

•I have always had a passion for children and it was actually my dream to work with children who have autism or have learning disabilities or behavioral problems. But haven’t gotten the full chance to succeed in that goal at a more adult age and believe this would be the perfect opportunity to show what I’m capable of with helping students and making a difference in their lives!

• I also have taken a few classes on how to help and work with children on the spectrum as well with behavioral issues

Overview

7
7
years of professional experience

Work History

Business Banking Specialist

Td Bank
09.2023 - Current
  • Helped customers prepare documents required to complete transactions and process requests.
  • Opened new accounts and made changes to existing accounts.
  • Identified customer desires and goals through needs-based sales tactics.
  • Investigated and resolved account issues by offering applicable options to customers.
  • I always make it a safe place for my customers and always try to make them laugh
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.

Waitress

Stacks on 38
12.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

•I always to make sure I accommodate any of my tables with children , by giving a small fruit cup or yogurt or apple sauce on me, so help the parents distract the baby and keep baby occupied

Waitress

Cheesecake Factory Inc
02.2018 - 09.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Waitress

Crystal Diner
03.2018 - 12.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Teaching Assistant

Wee Kids
09.2017 - 12.2017

•helped see over a group of children in a after school program. Doing fun activities with the children as well as giving out snack and helping out with homework that needed to get done.

•also some of our children had behavioral issues, witch I was someone who was able to help diffuse the situation and help the child manage their feelings by using some of the things I learned in some courses I told for students with autism and behavioral issues

  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

Only Have A High School Diploma -

Burlington County Institution of Technology
Westampton Nj
06.2014

Skills

  • Business Development
  • Portfolio Management
  • Underwriting knowledge
  • Subject matter expertise
  • Product and service knowledge
  • Paperwork coordination
  • Strategic Planning
  • Customer Acquisition
  • Relationship Management
  • Customer care

great with children

great with helping children deal with their feelings

very understanding

solving problems

Timeline

Business Banking Specialist

Td Bank
09.2023 - Current

Waitress

Stacks on 38
12.2022 - Current

Waitress

Crystal Diner
03.2018 - 12.2019

Waitress

Cheesecake Factory Inc
02.2018 - 09.2020

Teaching Assistant

Wee Kids
09.2017 - 12.2017

Only Have A High School Diploma -

Burlington County Institution of Technology
Katie Fenimore