Katie Ferris
Rosenberg,TX
Summary
Customer service professional with 18+ years of industry expertise. Skilled at prioritizing and multitasking in fast-paced environments to ensure smooth operations and exceptional service. Consistently achieves personal and business goals with a friendly and motivated approach to maintaining high customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential/Commercial Cleaner
Self-Employed
02.2009 - Current
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
Insurance Adjuster's Office Manager
Ranger Claims
08.2018 - 10.2024
- Checked into questionable heavy weight equipment claims, interviewing agents and claimants to resolve errors and omissions
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions
- Reviewed and evaluated heavy weight equipment claims to promote fair and prompt settlement
- Facilitated Appraisers routes and daily schedules, confirmed with Insurance Carriers
- Obtained necessary information to complete proper evaluation of heavy equipment claims
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Attended 10 National Truck and Heavy Equipment Claims Council Meetings and Seminars and participated in classes in handling all aspects of heavy equipment claims processing and handling.
Bartender
The Pub, Gridiron, Brewskiis
03.2009 - 06.2018
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
Talisman Suzuki
04.2011 - 06.2017
- Planned and coordinated special events to boost customer numbers and profits
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
B.F/ Terry High School
Rosenberg, TX05-2007
Skills
- Equipment safety
- Safe Chemical Handling
- Deep cleaning abilities
- Chemical Handling
- Strong Work Ethic
- Inventory assistance
- Client Engagement
- Appointment Coordination
- Scheduling Staff
- Upselling strategies
- Insurance knowledge
Personal Information
Title: Customer Service
Cover Letter
Dear Hiring Manager, I am experienced in many aspects of the Customer Service industry seeking an opportunity at your company. I have a strong record of accomplishments and am looking forward to bringing my skills and abilities to the team. Throughout my career, I have excelled in roles that focus on helping others. I work to defuse tension by addressing issues head-on, making customers immediately aware that I am on their side and ready to assist. I have built an excellent history of restoring customer satisfaction. Leveraging my strengths in complaint resolution and upselling, combined with proficiency in handling stressful situations, I am well-prepared to deliver top-quality service. My willingness to help extends to my co-workers and management team as well and I've been commended for balancing individual work priorities with contributions to team goals. I have learned to build rapport and lead by example to cultivate collaborative and cooperative team efforts. Whether I am assisting customers or supporting my team, my main priority is to contribute wherever I can. Best Regards, Katie Ferris
Certification
Proud member of the National Truck and Heavy Equipment Claims Council (NTHECC)
Timeline
Insurance Adjuster's Office Manager
Ranger Claims
08.2018 - 10.2024
Customer Service Representative
Talisman Suzuki
04.2011 - 06.2017
Bartender
The Pub, Gridiron, Brewskiis
03.2009 - 06.2018
Residential/Commercial Cleaner
Self-Employed
02.2009 - Current
Proud member of the National Truck and Heavy Equipment Claims Council (NTHECC)
High School Diploma -
B.F/ Terry High School
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