Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Ferris

Pueblo,CO

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations. Motivated professional with several years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader

Doss Aviation IFS
Pueblo, CO
12.2021 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Checked orders for quality and completeness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

Dining Room Supervisor

Villa Pueblo
Pueblo, CO
10.2019 - 01.2022
  • Monitored staff performance to ensure quality service to customers.
  • Provided guidance and support to front-of-house staff members as needed.
  • Assigned tasks, delegated responsibilities, and monitored progress of employees.
  • Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Supervised setup of tables prior to meal times ensuring proper presentation of dishes.
  • Reviewed employee attendance records and addressed issues promptly when necessary.
  • Implemented strategies for improving efficiency of operations in the dining room.
  • Planned weekly schedules for staff members based on availability and demand levels.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.

Cook

Villa Pueblo
Pueblo, CO
07.2017 - 09.2019
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Used standardized recipes and other instructions to prepare food.
  • Grilled and deep fried various foods from meats to potatoes.
  • Replenished food items from inventory and rotated ingredients.
  • Managed portion control using correct utensils during preparation and plating.

Primary Care Worker

Primary Home Health Care
Pueblo, CO
06.2015 - 12.2017
  • Provided companionship by engaging in meaningful conversations with clients.
  • Kept detailed records related to client interactions, services provided, medications administered., for documentation purposes.
  • Provided emotional and practical support to elderly clients in their homes.
  • Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
  • Maintained communication with families regarding the progress of their loved ones.
  • Transported clients to medical appointments and other necessary errands.
  • Encouraged independence while providing assistance when needed.
  • Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
  • Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
  • Coordinated with other healthcare professionals including nurses, doctors, dieticians., in order to ensure comprehensive care.
  • Maintained safe and clean environment for client by performing light housekeeping and laundry.
  • Recorded patient vital signs for medical review.
  • Planned and prepared daily client meals to conform with specific dietary requirements.
  • Worked with patient to create grocery list and purchased groceries while adhering to patient expectations.
  • Followed care plan and directions to administer medications.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.

Dietary Aide

University Care Center
Pueblo, CO
07.2014 - 04.2015
  • Stocked supplies in dining areas as needed.
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Prepared and served meals according to dietary guidelines.
  • Ensured that all food was prepared according to established health standards.
  • Monitored expiration dates on products and disposed of any spoiled or expired foods.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Observed special diets prescribed by physicians or nutritionists.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Maintained a safe working environment by following all safety protocols.
  • Cleaned and maintained dining room during and after each meal service.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Refilled condiments, napkins and server workstations.

Line Cook

Passkey Restaurant
Pueblo, CO
12.2012 - 05.2014
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Maintained accurate records of daily production sheets including waste logs.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Adhered to sanitation policies at all times when handling food products.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Received and stored food and supplies.
  • Performed workstation prep prior to shift start.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Garnished and arranged dishes into creative presentations.

Education

High School Diploma -

Pueblo Community College
Pueblo, CO
05-2012

Skills

  • Shift paperwork completion
  • Motivational leadership
  • Policy and procedure enforcement
  • Cash handling
  • Employee attendance monitoring
  • Team supervision
  • Training assistance
  • Team leadership
  • OSHA regulations compliance
  • Assigning work
  • Equipment troubleshooting
  • POS system operation
  • Creative problem solving

Certification

  • Cpr/bls
  • Food protection manager
  • Food handlers

Timeline

Shift Leader

Doss Aviation IFS
12.2021 - Current

Dining Room Supervisor

Villa Pueblo
10.2019 - 01.2022

Cook

Villa Pueblo
07.2017 - 09.2019

Primary Care Worker

Primary Home Health Care
06.2015 - 12.2017

Dietary Aide

University Care Center
07.2014 - 04.2015

Line Cook

Passkey Restaurant
12.2012 - 05.2014

High School Diploma -

Pueblo Community College

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Katherine Ferris