Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Katie Figuli

Strongsville,OH

Summary

Motivated young Server with over 12 years of Front of House and Back of House dining experience. Quick thinking and problem solving hoping to apply those years of excellent customer service and multitasking abilities to further my career. Looking to constructively contribute to personal advancements while also supporting and promoting the philosophy of the establishment.

Overview

13
13
years of professional experience

Work History

Server

Buffalo Wild Wings
Strongsville, OH
12.2015 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers which lead me to win *Highest Check Average* for my store in 2019
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Used slow periods to restock supplies, ice, wash dishes, sweep floors etc. for optimum organization during busy periods
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.

Server/Server Trainer

The Corner Alley
Cleveland , OH
02.2015 - 12.2015
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees
  • Served during sporting events, banquets and holidays with large customer volume and turn around with efficiency and communication with coworkers
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.

Prep Cook/Line Cook

Players On Madison
Lakewood, OH
01.2010 - 02.2015
  • Prepare and cook food including sauces, desserts and long cook items for a 95 seat restaurant
  • Manage and check food quality while maintaining an organized and clean work area
  • Memorize recipes and food preparation skills to train new line hires
  • Communication with team members on timely and efficient food expediting
  • Oversaw ordering and stocking inventory of all products as well as cleaning and arranging storage areas for inventory
  • Participated in seasonal wine dinners, private catering events and the Taste of the NFL all 5 years of employment
  • Trained and assisted new kitchen staff members.

Education

High School Diploma -

Lakewood High School
Lakewood, OH
05.2010

Skills

  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Thrives Under Pressure
  • Specials Promotion and Upselling
  • Team Player
  • Customer Service and Rapport
  • Transactions and Cash Handling
  • Warm and Friendly
  • Order Accuracy and Delivery
  • Dining Room Cleaning and Upkeep
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Hospitality Service Expertise
  • Bill Computation
  • Daily Specials Memorization
  • Price Memorization
  • Greeting and Seating Guests
  • Waiting Tables
  • Sales Expertise
  • Teamwork and Collaboration
  • Menu Item Memorization
  • Recipe Adherence
  • Team Coordination
  • Organization and Prioritization
  • Special Event Cooking
  • Back of House Operations
  • Task Prioritization
  • Food Preparation
  • Cooking Method Accuracy
  • Food Preparing, Plating and Presentation
  • Professional Attitude
  • Multitasker
  • Quick thinking
  • Front of House Operations
  • Organized
  • Excellent time management
  • Meal Monitoring
  • Energetic and Outgoing
  • Servsafe Certified

Timeline

Server

Buffalo Wild Wings
12.2015 - Current

Server/Server Trainer

The Corner Alley
02.2015 - 12.2015

Prep Cook/Line Cook

Players On Madison
01.2010 - 02.2015

High School Diploma -

Lakewood High School

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Katie Figuli