Katie Fink
Chicago,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background achieving operational budgets and identifying efficiencies. Proactive and hardworking individual focused on continuous operational improvement and employee engagement.
Overview
7
7
years of professional experience
Work History
Assistant Director of Operations
Hyatt Regency Mccormick Place
03.2020 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success. Cut survey detractors from guests by 11%.
- Monitored budget and utilized operational resources.
- Attended several owner's meetings to explain monthly performance with regards to finances and service scores.
Executive Housekeeping Manager
Hyatt Regency Mccormick Place
11.2018 - 02.2020
- Maintained guestroom and public area cleaning and maintenance schedule to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with varying incentives for maintaining high standards of safety regulations and completing duties quickly. Achieved hotel's highest cleanliness score - 98 of 100.
- Completed financial tasks by estimating costs and preparing and managing budgets. Reduced payroll by 12% year-over-year.
Front Office Manager
Hyatt Regency Mccormick Place
05.2017 - 11.2018
- Developed procedures to establish accurate and organized check-in and check-out processes. Improved hotel's check-in score and customer service score.
- Delivered performance reviews, recommending additional training or advancements. Executed coaching conversations when necessary.
- Collaborated and prepared with various department leaders across hotel to execute large turns and group business.
- Successfully managed budgets and allocated resources to maximize productivity and profitability. Decreased payroll costs by 8%.
Education
Bachelor of Arts - Work And Family Studies
Miami University
Oxford, OH05.2013
Skills
- Performance Metrics
- Staff Training
- Financial Reporting
- Vendor Relations
- Customer Service
- Team Leadership
Timeline
Assistant Director of Operations
Hyatt Regency Mccormick Place
03.2020 - Current
Executive Housekeeping Manager
Hyatt Regency Mccormick Place
11.2018 - 02.2020
Front Office Manager
Hyatt Regency Mccormick Place
05.2017 - 11.2018
Bachelor of Arts - Work And Family Studies
Miami University
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