Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Katie Folkening

Katie Folkening

North Palm Beach,FL

Summary

Experienced and adaptable hospitality professional with a strong tourism, management, and fine dining background. Adept at building and maintaining relationships with high-caliber clientele from diverse cultural backgrounds. Proven ability to provide exceptional service through active listening, effective communication, and attention to detail. Comprehensive knowledge of hotel revenue management and restaurant operations, with an unwavering standard of urgency and commitment to cleanliness and safety. Entrepreneurial spirit, strategic thinking, and strong leadership skills contribute to seamless collaboration within teams. Available immediately to meaningfully impact your vessel and cater to the yachting needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Solo Stew/Cook/Deckhand

LUCKY SEVEN M/Y (80.1')
05.2023 - 07.2023
  • Managed inventory and provisioning of all interior supplies and resources, effectively monitoring stock levels and coordinating timely resupply to avoid shortages, leading to seamless interior operations and reduced waste for a 40-day trip to various Bahama Islands
  • Demonstrated above-standard attention to detail and client customization creating individualized SOPs specific to the intended category of trip, client, and boat itself
  • Maintained impeccable cleanliness and hygiene standards in all interior areas and exterior, resulting in more efficient use of time for all individuals on board
  • Created and maintained an enthusiastic atmosphere through impeccable customer service and leadership skills, raising their standards and ensuring a consistent and unwavering positive mindset.

Founder

PATHWAYS TO SUCCESS INC
01.2021 - Current
  • Providing Done-For-You, Done-With-you, and Do-Yourself services to streamline any individual or organization to provide fresh, innovative, and customized insight into the overall mission and vision
  • Creates various catalyst-inducing pathways for generating increased cashflow, reducing overhead, and improving the overall culture, resulting in higher ratings of individual well-being and productivity
  • Unifies various departments and teams through individualized support and facilitation resulting in top-down leadership influencing higher purpose and therefore passion for execution of main objectives and missions
  • Diligent use of analytical skills and operational tactics consisting of community engagement, universal communication/leadership techniques, and facilitation to locate operating procedure gaps resulting in amplifying and solidifying SOPs
  • Create and Implement SOPs and communication strategies of engaging leadership styles resulting in more efficient use of time and increased product/service value for both internal and external customers.

Sales Consultant

DALE CARNEGIE TRAINING
01.2020 - Current
  • Supported and communicated across various digital mediums to amplify client experiences resulting in cross-functional team success of up to 25 individuals in 3+ locations (USA, Australia, Europe), ranging from entry-level employees to the executive team and collaborates with business development, data analysis, operations, and marketing for both internal and external customers
  • Increase internal sales for client by approximately 500%+ through people-centered leadership and genuine relationship building
  • Create customized developmental strategies covering a range of topics from entry-level communication training to executive panel debates and presentations
  • Oversee and support integration of external and internal technology solutions by tracking, analyzing, and strategizing for consistent and increased engagement while simultaneously running multiple digital platforms
  • Develop project goals and deliver products according to project specifications, client, and contract needs (on budget and on time)
  • Coach, assist, and service clients for any professional or personal need leading to increased awards and engagement for clients.
  • Servicing with genuine attention and care to client needs resulted in higher retainment and promotion rates within 18 months after completing training.

Hotel Manager

PURDUE MEMORIAL UNION CLUB HOTEL
01.2018
  • Managed reservations and client needs through OPERA and computer systems.
  • Adapted to high-stress environments due to unreliable technology, high volume of clients, and a personal desire to exceed current standards resulting in exemplary VIP servicing.
  • Developed a sustainability initiative to give away unusable or unnecessary items to local charities which increased local business relations while collaborating with my GM for additional options with his full support
  • Proposed and implemented solutions to increase efficiency for front desk processes which increased overall customer satisfaction.
  • Decreased turnover time by creating a combined resource for any client or individual which resulted in personally receiving multiple 5-star reviews.
  • Scheduling issues also started to decrease
  • Synthesized information gathered while gaining experience in every hotel department which resulted in a rounded comprehension of problem areas within the industry and organization as a whole.

Dining and Catering Manager

PURDUE MEMORIAL UNION CLUB
01.2018
  • Exceeded high caliber customer expectations through use of fine-dinning service/professional butler service and level one sommelier knowledge
  • Collaborated with executive leaders and various management styles on past current and future projects resulting in higher adaptability when communicating cross-sectionally resulting in more effective tools and skills to adequately manage up when needed.
  • Executed and ensured meticulous use of proper safety procedures, continuous awareness of my environment, and explicit understanding of how each team varies in communication and teamwork styles
  • Developed deadline-oriented skills through a focus on time and task delegation, adaptability and team communication, as well as comprehension of time-sensitive processes and resources
  • Flexible with hours and work locations for the purpose of being accessible and present with entrepreneurs/leaders in different spaces.

Engineering Librarian Assistant

PURDUE UNIVERSITY ENGINEERING LIBRARY
01.2016 - 01.2020
  • Use of soft skills in a high volume public space to provide students of various cultures and various levels of English speaking ability with a safe and supportive representative to deliver and guide them toward their needs resulting in reliable and efficient interpersonal transactions.
  • Diligent use of computer and library processes that require a great need for time management and organization leading to more efficient use of superiors' time and scope of responsibilities
  • Proactively tracked and maintained communications required for due dates, reminders, book placement, and shipment, while consistently tending to customer service needs.

Alumni Coordinator

PURDUE RALLY LINE ALUMNI CENTER
05.2017 - 08.2017
  • Built relationships and communicated with alumni to expand awareness of University initiatives and changes
  • Adapted use of soft skills to fit the organizational need and gain information beneficial to Purdue and our Alumni.

Education

No Degree - STCW

MARITIME PROFESSIONAL TRAINING
Fort Lauderdale, FL
03.2023

Bachelor of Science - Hospitality Tourism and Management

PURDUE UNIVERSITY
West Lafayette, IN
12.2019

Skills

  • Customer Needs Assessments
  • Crew Resource Management
  • Operational Efficiency
  • Customer Service Standards
  • Motivational Leadership
  • Communications Strategies
  • Special Event Coordination
  • Performance Monitoring
  • Process Improvement Initiatives
  • Trend Data Analysis
  • Product Inventories
  • Document Library Development

Certification

STCW certified (MPT)

Vessel Security Designated Personnel certification (MPT)

CHIA (Certification in Hotel Revenue Analysis)

ServSafe Manager certification

Wine Appreciation (ServSafe Alcohol)

Professional Butler service

Dale Carnegie ISO certifications:

Winning With Relationship Selling; Leadership Training for Managers; High Impact Presentations; Effective Communications and Human Relations

Timeline

Solo Stew/Cook/Deckhand

LUCKY SEVEN M/Y (80.1')
05.2023 - 07.2023

Founder

PATHWAYS TO SUCCESS INC
01.2021 - Current

Sales Consultant

DALE CARNEGIE TRAINING
01.2020 - Current

Hotel Manager

PURDUE MEMORIAL UNION CLUB HOTEL
01.2018

Dining and Catering Manager

PURDUE MEMORIAL UNION CLUB
01.2018

Alumni Coordinator

PURDUE RALLY LINE ALUMNI CENTER
05.2017 - 08.2017

Engineering Librarian Assistant

PURDUE UNIVERSITY ENGINEERING LIBRARY
01.2016 - 01.2020

No Degree - STCW

MARITIME PROFESSIONAL TRAINING

Bachelor of Science - Hospitality Tourism and Management

PURDUE UNIVERSITY

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