Katie Fordham
Tonawanda,NY
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
22
22
years of professional experience
Work History
Content Specialist
PureRED
07.2023 - 03.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to develop solutions, tailored to meet specific client needs.
- Coordinated project milestones and resources, ensuring successful completion within schedule constraints while exceeding client expectations.
- Collaborated with cross-functional teams to ensure consistency in brand messaging.
- Streamlined content workflow by implementing efficient project management tools and strategies.
- Spearheaded project documentation management for improved organization and easier access.
- Edited and proofread 375+ page catalog to maintain high standards of accuracy, clarity, and readability.
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Enhanced content quality by conducting thorough research and fact checking.
- Effectively used time management skills to work concurrently on two different catalogs.
RTI Teacher's Aide
KTUFSD
01.2020 - 06.2023
- Assisted teachers with supervision and care of 20+ children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Supported student physical, mental, and social development using classroom games and activities.
Market Research Assistant
Segmedica
10.2016 - 05.2017
- Conducted qualitative and quantitative data analysis.
- Created visually engaging presentations highlighting key research findings for internal stakeholders and clients alike.
- Collaborated with cross-functional teams to ensure consistency in research methodology and alignment with business objectives.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Organized project tasks to ensure milestones and ultimately deadlines were met for up to 6 projects at a time.
Media Technician
Bureau Veritas
09.2010 - 12.2011
- Enhanced laboratory efficiency by maintaining and calibrating equipment for accurate experimental results.
- Improved sample analysis turnaround time through meticulous organization of daily tasks and efficient use of resources.
- Assisted in identification and characterization of microorganisms through advanced microscopic techniques.
- Supported research projects by preparing samples 20+ samples per day, conducting experiments, and analyzing data for key findings.
Specimen Processor
Quest Diagnostics
09.2009 - 09.2010
- Enhanced laboratory efficiency by accurately processing and labeling 300+ specimen samples per shift.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
Shift Supervisor
Starbucks
08.2002 - 09.2009
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours, 50+ customers per hour, by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Master of Science - Information Technology
Southern New Hampshire University
Online08.2016
Bachelor of Arts - Biology
Buffalo State College
Buffalo08.2008
Skills
- Data Management
- Database Maintenance
- Document Preparation
- Spreadsheet Management
- Meeting Scheduling
- Meeting Planning
- Calendar Management
- Project Management
- Customer Service
- Proofreading Expertise
Timeline
Content Specialist
PureRED
07.2023 - 03.2024
RTI Teacher's Aide
KTUFSD
01.2020 - 06.2023
Market Research Assistant
Segmedica
10.2016 - 05.2017
Media Technician
Bureau Veritas
09.2010 - 12.2011
Specimen Processor
Quest Diagnostics
09.2009 - 09.2010
Shift Supervisor
Starbucks
08.2002 - 09.2009
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Arts - Biology
Buffalo State College
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