Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Fowler

Yakima,WA

Summary

Proven to excel in upscale dining environments, I leveraged my advanced wine knowledge and exceptional customer service skills at Yakima Country Club to enhance guest experiences, significantly boosting satisfaction. My adeptness in POS system operations and strong communication facilitated efficient, high-quality service, contributing to a notable increase in repeat business.

Overview

10
10
years of professional experience

Work History

Fine Dining Server/Bartender

Yakima Country Club
04.2022 - Current
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.

Server/Bartender

Pastime Bar And Grill
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Kept bar presentable and well-stocked to meet customer needs.

Server/Cashier

Majors
04.2021 - 03.2022

Cashier/Sales Representative/Assistant Manager

Big 5 Sporting Goods
11.2016 - 10.2020
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Restaurant Manager/Production Assistant

Chateau Faire Le Pont Winery
12.2017 - 08.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed unique events and special promotions to drive sales.
  • Created and distributed press releases to local media outlets.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Managed inventory of production supplies to avoid shortages, ensuring uninterrupted operations.
  • Assisted in managing relationships with external vendors, securing cost-effective services and materials.
  • Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
  • Coordinated with catering staff to deliver food services for special events and functions.

Server/Cashier

Majors
08.2015 - 09.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Associate of Science -

Wenatchee Community College
Wenatchee, WA
06-2019

Skills

  • POS system operations
  • Strong communication skills
  • Detail-oriented
  • Exceptional customer service
  • Advanced wine knowledge
  • Menu expertise
  • Upscale dining expertise
  • Reliable and responsible

Timeline

Fine Dining Server/Bartender

Yakima Country Club
04.2022 - Current

Server/Bartender

Pastime Bar And Grill
04.2022 - Current

Server/Cashier

Majors
04.2021 - 03.2022

Restaurant Manager/Production Assistant

Chateau Faire Le Pont Winery
12.2017 - 08.2020

Cashier/Sales Representative/Assistant Manager

Big 5 Sporting Goods
11.2016 - 10.2020

Server/Cashier

Majors
08.2015 - 09.2016

Associate of Science -

Wenatchee Community College

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Katie Fowler