Katie Fox
Burnet,TX
Summary
Adept in critical thinking and customer service, I excelled at Burnet County Sheriff's Office by efficiently managing high-pressure situations and enhancing emergency response times. Demonstrating adaptability and organizational skills, I successfully mentored new hires and improved customer retention rates significantly. My ability to multitask and prioritize tasks effectively sets me apart.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications Officer
Burnet County Sheriff's Office
04.2018 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Customer Service Representative
H-E-B Grocery
12.2017 - 06.2018
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Collections Agent
Account Control Technology
11.2016 - 11.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Grocery Team Member
Dollar General
09.2016 - 11.2016
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Pleasantly greeted customers and provided prompt and courteous service.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Grocery Store Cashier
HEB Grocery Store
03.2015 - 05.2016
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
Customer Service Representative
Sitel
04.2015 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Grocery Store Cashier
HEB Grocery Store
07.2013 - 03.2015
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
Deli Clerk
HEB Grocery Store
07.2012 - 07.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Resident Assistant
Oakwood Assisted Living
02.2012 - 07.2012
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
- Maintained clean, safe, and well-organized patient environment.
Grocery Store Cashier
HEB Grocery Store
02.2010 - 07.2012
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
Education
No Degree - N/A
Central Texas College
Marble Falls, TXHigh School Diploma -
Marble Falls High School
Marble Falls, TX05.2011
Skills
- Time Management
- Customer Service
- Organizational Skills
- Critical Thinking
- Problem Solving
- Task Prioritization
- Adaptability
- Multitasking
- Accurate and Timely mannered Typing
Certification
- Basic Telecommunicator - 05/15/2019
- Intermediate Telecommunicator - 06/03/2020
- Advanced Telecommunicator - 04/09/2022
- DPS TCIC/TLETS Associate Trainer - 12/15/2022
- Basic Instructor Proficiency - 04/28/2023
Licenses
- Telecommunications Operator License - 04/11/2019
Timeline
Telecommunications Officer
Burnet County Sheriff's Office
04.2018 - Current
Customer Service Representative
H-E-B Grocery
12.2017 - 06.2018
Collections Agent
Account Control Technology
11.2016 - 11.2017
Grocery Team Member
Dollar General
09.2016 - 11.2016
Customer Service Representative
Sitel
04.2015 - 06.2015
Grocery Store Cashier
HEB Grocery Store
03.2015 - 05.2016
Grocery Store Cashier
HEB Grocery Store
07.2013 - 03.2015
Deli Clerk
HEB Grocery Store
07.2012 - 07.2013
Resident Assistant
Oakwood Assisted Living
02.2012 - 07.2012
Grocery Store Cashier
HEB Grocery Store
02.2010 - 07.2012
No Degree - N/A
Central Texas College
High School Diploma -
Marble Falls High School
- Basic Telecommunicator - 05/15/2019
- Intermediate Telecommunicator - 06/03/2020
- Advanced Telecommunicator - 04/09/2022
- DPS TCIC/TLETS Associate Trainer - 12/15/2022
- Basic Instructor Proficiency - 04/28/2023
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