Summary
Overview
Work History
Education
Skills
Timeline
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Katie Francis

Milton,VT

Summary

I have 20 years experience in the customer service/satisfaction field. I have had many roles throughout my years, I have mastered multi tasking, as well as excellent communication skills with customers and associates. I am a fast learner, and I have a lot of knowledge with computers, and with problem solving. I have many years experience, and am open to learning more. I feel I am qualified, and I would be a good candidate for your position.

Overview

20
20
years of professional experience

Work History

Deli Manager

Hannaford
South Burlington, VT
02.2021 - Current
  • Delivered positive experiences and service to customers through clear communication and implementing strategies to improve satisfaction.
  • Time Management
  • Strong Customer service and listening skills
  • Verify Department hours and Payroll daily and weekly
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Completed monthly inventories of food and material stocks.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Created weekly Schedules using the Kronos application

Associate Relationship Manager

Hannaford
South Burlington, VT
07.2018 - 02.2021
  • Connected with department managers to develop internal communications, keeping employees informed of company activities.
  • Achieved customer loyalty through quality, productivity, service and proactive management.
  • Time Management
  • Payroll for the entire store, daily and weekly
  • Great listening skills and communication
  • Counseled associates and employees with any company related issues.
  • Ensure all company policies, procedures and practices are being followed.
  • Interview and hire associates
  • Overall excellent customer service and communication to keep them coming back

Bakery Manager

Hannaford
South Burlington, VT
06.2015 - 02.2021
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Created weekly schedules with the Kronos application
  • Entered invoices from vendors.
  • Time Management
  • Verify Department hours and payroll on a daily and weekly basis.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Making customers feel welcomed and they leave satisfied

Asst Deli Manager

Hannaford
St. Albans, VT
06.2012 - 04.2015
  • Completed monthly inventories of food and material stocks.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Time Management.
  • Created a weekly schedule using Kronos Application
  • Verified Department hours and payroll, daily and weekly.
  • Ensure all company policies, practices and procedures are followed.

Asst Customer Service Manager/Bookeeper

Hannaford
St. Albans, VT
08.2003 - 06.2012
  • Established positive relationships with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created department schedules using the Kronos application
  • Counted and balanced all cashier tills and balanced out the office
  • Cashed employee and customer checks
  • Have a total understanding of labor and productivity, driving sales and creating morale within associates and customers all while providing excellent customer service.

Education

High School Diploma -

Milton High School
Milton, VT
08.2005

Skills

  • Customer Service/People Skills
  • Time Management
  • Payroll
  • Multitasking
  • Training & development
  • Leadership
  • Confidentiality
  • Coaching Skills
  • Promotional planning

Timeline

Deli Manager

Hannaford
02.2021 - Current

Associate Relationship Manager

Hannaford
07.2018 - 02.2021

Bakery Manager

Hannaford
06.2015 - 02.2021

Asst Deli Manager

Hannaford
06.2012 - 04.2015

Asst Customer Service Manager/Bookeeper

Hannaford
08.2003 - 06.2012

High School Diploma -

Milton High School

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