Katie Frawley-Clarke
Syracuse
Summary
Results-driven professional with over a decade of experience in housing justice, civil rights advocacy, fair housing enforcement, and communications. Proven track record in developing and implementing comprehensive housing justice initiatives, innovative marketing tools, and authoring effective communications through constructive storytelling. Skilled in leading community-based complex projects, investigations, education, and outreach while excelling in project management, technical assistance, and creating impactful educational materials. Passionate about delivering captivating, meaningful, and innovative communications to make a lasting impact.
Overview
13
13
years of professional experience
Work History
Senior Training & Communications Coordinator
The Cloudburst Group
07.2021 - 03.2025
- Collaborated with leadership in HUD’s Office of Fair Housing and Equal Opportunity (FHEO) to provide technical assistance to fair housing organizations nationwide
- Served as subject matter expert (SME) to develop, coordinate, and facilitate the delivery of various aspects of HUD’s National Fair Housing Training Academy
- Produced and delivered new training courses and content for existing instructor-led courses and National Fair Housing Forums, utilizing adult learning theory and instructional design to maximize successful outcomes
- Authored 14 editions of The NFHTA Digest, over 50 Fair Housing Highlights stories, and other ad-hoc fair housing communications and products
- Continuously improved the overall efficiency of the Content Coordination department through process evaluations and implementation of best practices.
- Assisted with planning, production, and execution of email blasts, digital signage boards, special event flyers, and social media campaigns.
- Wrote and edited content for operations, marketing, and strategic communication needs.
- Implemented efficient project management tools to track progress and meet deadlines consistently within budget constraints.
- Developed and designed course participant guides as well as PowerPoints, multimedia visual aids, and other educational materials for courses and forums.
- Coordinated monthly forums/webinars, including event logistics
- Provided technical assistance to various stakeholders
- Developed new training courses and content for existing courses, utilizing adult learning theory and instructional design to maximize successful outcomes
- Organized in-person and virtual events and conferences for HUD
- Managed projects, supervised subcontractors, and onboarded new team members
- Conducted data analysis to assess effectiveness and establish/evaluate program goals
- Extensive familiarity with platforms such as Zoom, Smartsheet, Miro, Mentimeter, Adobe, Microsoft Office Suite, Google Suite
- Worked Remotely
Director of Fair Housing Enforcement
CNY Fair Housing
08.2015 - 01.2020
- Led fund development initiatives for CNY Fair Housing, such as the annual Birdhouses for Fair Housing Auction and symposiums. This work included:
- Donor outreach, coordination, and relationship-building
- Event planning, promotion, and marketing
- Venue logistics and vendor coordination
- Building relationships with sponsors and local philanthropic foundations to foster ongoing financial support for the organization
- These efforts led to exponential year-over-year increases in monies raised and attendance growth.
- Comprehensive experience in all aspects and stages of investigations, both conducting and directing, into alleged violations of civil and human rights laws, including the Fair Housing Act, NYS Human Rights Law, Violence Against Women Act, and Americans with Disabilities Act
- Prepared, coordinated, and analyzed housing tests of local housing providers for both complaint investigations and audit purposes.
- Supervised and managed enforcement staff and testers
- Successfully pursued complex systemic investigations involving: survivors of sexual harassment, design & construction violations, disparate impact, denial of reasonable accommodations for seniors with disabilities, and survivors of domestic violence
- Conciliated and secured the rights of individuals in over 300 cases including those related to reasonable accommodations and modifications
- Collaborated with staff attorneys on various steps of the litigation process including discovery, depositions, gathering evidence, and updating complainants on case status
- Partnered with staff attorneys, private counsel, NYS Division of Human Rights, HUD and US Department of Justice to secure various settlements resulting in nearly $10M in monetary relief damages as well as obtaining injunctive and public interest relief
- Worked with local town, city and county officials and program offices to educate on and advocate in support of fair housing practices and compliance
Adjunct Instructor
Onondaga Community College
08.2012 - 05.2015
- Taught Interpersonal Communication, Public Speaking, and Introduction to Communications courses to undergraduate students
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Engaged students with insightful and compelling classroom discussions of topics relevant to coursework to boost student learning and retention.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Promoted active learning by encouraging class participation and hands-on experiences during lessons.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
Education
Master of Art - Communication & Rhetorical Studies
Syracuse University
Syracuse, NY05.2012
Bachelor of Science - Communication & Rhetorical Studies
Syracuse University
Syracuse, NY05.2010
Skills
- Housing Justice
- Fund Development
- Public Advocacy
- Marketing & Digital Communications
- Interpersonal Communications
- Constructive Storytelling
- Plain Language
- Problem Solving
- Project Management
- Grants Management & Reporting
- Federal & State Civil/Human Rights Laws
- Community Outreach & Education
- Event Planning and Promotion
- Staff Management
- Content Development
- Diversity, Equity, Inclusion, Accessibility, Belonging
- Data Analysis
- Technical Assistance
- Legal Research
- Internal communications
- Community engagement
- Corporate communications
- Press releases
- Fundraising campaigns
- Analytics reporting
- Media outreach
- Event coordination
- Campaign development
- Media relations
- Strategic planning
- Relationship building
- Verbal and written communication
- Decision-making
- Project management
- Goal setting
- Change management
- Issues resolution
- Negotiation
- Government relations
- Analytical thinking
- Process improvement
Timeline
Senior Training & Communications Coordinator
The Cloudburst Group
07.2021 - 03.2025
Director of Fair Housing Enforcement
CNY Fair Housing
08.2015 - 01.2020
Adjunct Instructor
Onondaga Community College
08.2012 - 05.2015
Master of Art - Communication & Rhetorical Studies
Syracuse University
Bachelor of Science - Communication & Rhetorical Studies
Syracuse University
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