Summary
Overview
Work History
Education
Skills
Timeline
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Katie Frericks

Eugene

Summary

Professional leader with comprehensive experience in restaurant operation and growth. Proven track record of fostering team collaboration and achieving impactful results in fast-paced environments. Skilled in navigating complex challenges and cultivating positive workplace cultures. Adaptable, passionate, strong communicator ready to thrive in a new environment.

Overview

6
6
years of professional experience

Work History

General Manager/Front of House Manager

Hey, Neighbor! Pizza
11.2018 - Current
  • Became General Manager in October 2022 to facilitate expansion of the Restaurant to a second location.
  • Creating the General Manager position involved hiring and training staff and purchasing all necessary inventory to open our Friendly Neighborhood location in January of 2023. While continuing to meet the sales growth and labor expectations of ownership at the original location.
  • Managed up to 50 staff members between 2 restaurant locations. Responsibilities include – scheduling, in-house communication, creating and implementing policies, covering shifts with a flexible work schedule, interviewing, hiring, training, resolving internal conflict and weekly meetings with ownership.
  • In charge of all FOH inventory and ordering. Created and maintained relationships with vendors, organizational systems and protocols and disseminated information to staff as needed about item and menu changes. Including creation and costing of new food and beverage items.
  • Social media and brand awareness. Designed media for website, social media pages, printed and online menus, announcements and events using Canva, Squarespace, Google, Craigslist, Instagram, Facebook, Microsoft Word and Excel.
  • Heavily involved in creating and maintaining a healthy workplace culture by building team comradery and leading by example to keep staff happy, motivated and always working towards a common goal.

Events and Marketing Manager

The Bier Stein
01.2020 - 10.2020
  • Social media marketing across multiple platforms, designed in-house and paid advertisements, introduced new social media campaigns during COVID, hosted daily staff briefings and contributed to weekly manager and owner team meetings.
  • Planning and execution of multiple successful events including cribbage nights, beer tastings, flight pairings, collaborations with local breweries, holiday and anniversary celebrations and small private parties.

Education

Bachelor of Arts - Communication Studies, Certification in Non-Profit Management

University of Iowa
Iowa City, IA
05.2018

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Customer relations
  • Effective leader
  • Training and development
  • Relationship building
  • Inventory control
  • Goal setting
  • Deadline oriented

Timeline

Events and Marketing Manager

The Bier Stein
01.2020 - 10.2020

General Manager/Front of House Manager

Hey, Neighbor! Pizza
11.2018 - Current

Bachelor of Arts - Communication Studies, Certification in Non-Profit Management

University of Iowa

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Katie Frericks