Katie Fulton
Glenville,NY
Summary
Highly motivated and dependable team player with much experience in vendor/customer relationships through active problem solving and customer focus. I have the ability to recognize the priorities of my duties and I am skilled at evaluating the factors affecting my decision process and do not hesitate to seek advice if uncertain about the proper direction to take. A history of increased responsibility and confidence by senior management.
Overview
26
26
years of professional experience
Work History
Order Management Specialist
Smith+Nephew
Albany , NY
2007.03 - Current
- Manages order processing from order entry to invoicing, including managing pricing, surgeon and lot data required to clear the order.
- Utilizes SAP and/or PowerBI for various reports including sales, open order and order blocks.
- Validates CoO origin data as required by the appropriate guidelines.
- Provides timeliness responses to all inquiries to include, but not limited to; orders, AR/Dispute-Management, CRM.
- Facilitates contact with hospital accounts and/or sales associates as deemed appropriate to secure PO numbers and ensure all orders invoice.
- Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
- Processed orders and entered into SAP/MM program for tracking, maintaining, monitoring and reporting.
- Informed customers of shipping dates and tracking and order information.
- Prepared and distributed reports documenting open orders, sales, shipping and service activities.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Answered customers' questions about products, prices and availability.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
Operating Room Unit Clerk
Ellis Hospital
Schenectady , NY
2003.02 - 2007.02
- Analyzed patient chart data and identification to verify accurate information.
- Follows complex and comprehensive verbal and written instructions.
- Organized supply room and ordered supplies and equipment.
- Took specimens to laboratory for analysis.
- Prepared OR charts with proper labels and records.
- Restocked supplies, confirming sufficient inventory levels prior to procedures.
Auxillary Aide
Kings Way Arms Nursing Home
Schenectady , NY
1998.01 - 2003.01
- Assisted patients with their daily activities, transportation, meals and outings.
Education
Some College (No Degree) - Sociology
Onondaga Community College
Syracuse Skills
- Verbal and Written Communication
- Order Processing
- Cost Calculation
- Data Entry
- Customer Service
- Order Verification
- Problem-Solving
- Attention to Detail
- Relationship Building
- Information Collection
- Creative Thinking
- Phone and Email Etiquette
Timeline
Order Management Specialist
Smith+Nephew
2007.03 - Current
Operating Room Unit Clerk
Ellis Hospital
2003.02 - 2007.02
Auxillary Aide
Kings Way Arms Nursing Home
1998.01 - 2003.01
Some College (No Degree) - Sociology
Onondaga Community College
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