Katie Gaffke

Drive-Thru Cashier

Wendys Old Fashion Hamburgers

02.2014 - 02.2023

Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Streamlined order-taking processes to improve overall speed of service for customers.
Developed strong communication skills while interacting with diverse clientele daily.
Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
Maintained clean, tidy and orderly work station to uphold company standards.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Demonstrated excellent customer service skills to increase customer satisfaction.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Resolved problems with orders quickly and offered refund or replacement.
Cross-trained in other areas of restaurant to provide additional support during busy periods.
Followed company policies and procedures regarding cash handling.
Monitored customer orders to confirm accuracy in preparation and delivery.
Interacted professionally through clear communication with customers to promote positive patron experiences.
Upsold additional products and services to customers to boost sales.