Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katie Gaffke

Katie Gaffke

Kent,WA

Summary

Dynamic retail professional with a proven track record at The UPS Store Inc., excelling in customer service and sales expertise. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in POS system operations and cash handling, consistently achieving sales goals while fostering a collaborative team environment.

Overview

16
16
years of professional experience

Work History

Retail Sales Associate

The UPS Store Inc.
03.2022 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Operated point-of-sale system efficiently for accurate transaction processing.
  • Collaborated with team members to ensure timely restocking of inventory on sales floor.
  • Implemented effective communication skills to resolve customer issues and foster satisfaction.
  • Participated in training sessions to learn about products, services, and company policies.
  • Monitored store cleanliness and safety standards to provide a welcoming environment for shoppers.
  • Engaged in promotional activities to increase customer awareness of new products and offers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Hospitality Worker

Wendys Fast Food
05.2009 - 03.2023
  • Managed daily operations, ensuring efficient workflow in high-volume settings.
  • Trained new staff on hospitality standards and operational procedures.
  • Collaborated with team to streamline service delivery processes, improving efficiency.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Resolved guest inquiries and complaints promptly, maintaining positive relationships.
  • Implemented safety protocols, ensuring compliance with health regulations.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

Education

Associate of Arts - IT

Green River Community College
Auburn, WA
06.2006

General Studies

Auburn Riverside High School
Auburn, WA
06.1998

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Relationship building
  • Professional appearance
  • Store maintenance
  • Retail store operations
  • POS system operations
  • Conflict resolution
  • Customer needs assessment
  • Transaction processing
  • Sales expertise
  • Interpersonal and written communication
  • Product recommendations
  • Order processing
  • Trend awareness
  • Upselling strategies
  • Product merchandising
  • Suggestive selling
  • Point of sale operation

Timeline

Retail Sales Associate

The UPS Store Inc.
03.2022 - Current

Hospitality Worker

Wendys Fast Food
05.2009 - 03.2023

Associate of Arts - IT

Green River Community College

General Studies

Auburn Riverside High School

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