Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Open To Work

Katie Gagne

Taylorville,IL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Preschool Teacher's AssistantLegal SecretaryPatient Account RepresentativeConsumer Lending Representative 1Pharmacy Technician

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Taylorville, IL, USSpringfield, IL
Open to relocation: Yes

Salary Range

25/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programsPaid sick leave401k match

Summary

Proven track record of excellence, demonstrated as a Pharmacy Technician at Walgreens, where I honed pharmaceutical math and compassionate care. Leveraged professional telephone demeanor and clerical support skills across diverse roles, achieving significant results in customer service and operational efficiency. Recognized for excellent listening skills and adept use of computer POS systems, consistently exceeding employer expectations.

Overview

15
15
years of professional experience

Work History

Preschool Teacher's Assistant

TLC Childcare Plus
Taylorville, IL
11.2022 - Current
  • Striving every day to establish a loving, caring and educational environment.
  • Striving every day to establish a safe play environment for the children, especially when taking the children outside to the playground.
  • Encourage the children's involvement in classroom experiences; (i.e.) group activities, small group working one-on-one with the teacher(s) whether it is an art craft developing their motor skills or learning to use safety scissors.
  • Being involved with them in their table work or free play time in the morning and afternoon, story time.
  • Complying with safety and organizational regulations, policies and state/federal governmental procedures, facility procedures implemented by TLC Child Care Plus's school board.
  • Assisting the children with regular handwashing and wiping down hard surfaces, toys often to minimize germ spread while encouraging them to understand the importance of learning how to not spread germs to their schoolmates.
  • Assisting with meal time 3 times a day while adhering to Health Department and DCFS regulations.
  • Assisting with nap time, helping the children get to sleep in a caring way, especially if it's hard for them to fall asleep easily.
  • Assisting the lead teacher with weekly lesson planning using a computer application for teachers that utilizes a monthly spreadsheet.
  • Assisting the lead teacher with activities that's involved with her lesson plan for that week.
  • Comforting the children if they are upset and helping to provide a safe space for them to nurture they're growing cognitive process with their emotions,
  • Providing a clean environment while adhering to cleaning and safety protocols set forth by DCFS regulations.
  • Assisting with the end-of-day clean up; taking out the trash, sanitizing all surfaces, toys, (etc.) cleaning the bathroom, changing table, picking up toys, anything the classroom teacher asks of while adhering to DCFS, Department of Health and TLC Child Care Plus board standards.
  • Ensuring the children are picked up on time by a parent, guardian or designated pick-up person that's verified (i.e.) non-relative/family friend per DCFS regulations via a regulated log book with copies of driver's licenses.

Legal Secretary

Christian County State Attorney's Office
Taylorville, IL
02.2022 - 09.2022
  • Preparing legal documents in a timely manner for the appropriate legal secretary and attorney.
  • Updating legal documents with new information provided by legal research.
  • Electronically filing legal documents in a timely manner so the Circuit Clerks office can file them for the next business for court.
  • Managing juvenile casework loads and preparing case files for court everyday.
  • Maintaining juvenile case files anywhere from 10 to 20 a day for the Assistant State Attorney.
  • Managing the office email and fielding emails up to 40 a day for 6 people including myself while simultaneously managing my own work email.
  • Maintaining pay or appear files for court on Wednesdays.
  • First contact with the public whether it's coming into the office or answering the phone.
  • Fielding calls anywhere from 10-20, sometimes more, a day for both attorneys. Including handwritten messages.
  • Filing all paperwork as needed.
  • Putting away office supplies. Creating new files for juvenile cases.
  • Creating new files for pay or appear cases.
  • Creating new files for juvenile cases.
  • Maintaining a log of truancy citations.
  • Preparing copies of CD's/DVD's/Flash drives for the appropriate legal secretary and attorney.
  • Logging in all police reports in a timely manner for the entire county of Christian County.
  • Creating new files for Criminal felony or misdemeanor cases.
  • Researching criminal histories for new cases and updating or creating a new file with that criminal history, if there is one.
  • Fielding police reports/cases to the appropriate attorney and legal secretary.

Patient Account Representative

Hospital Sisters Health System
Springfield, IL.
10.2019 - 07.2021
  • Contacted patients after insurance was calculated to obtain payments, set up a monthly payment plan or offer to send a financial assistance application.
  • Responded to patient, family and external payer inquiries, updated patient information while maintaining HIPPA policies.
  • Worked with other departments to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance/insurance guidelines.
  • Entered patient details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Prepared itemized statements and copies of billing statements per patient's request.
  • Listened to patients and their family members in regard to their bills, any questions or concerns they had with services performed at one of the hospitals or other facilities to the best of my ability. I was able to set up payment arrangements that met the hospital's payment guidelines or sent accounts for a dispute to the customer service director/department manager for review to help resolve any discrepancies for the patient and their families.
  • Contacted other agencies (i.e.) nursing home, in regard to a patient's bill to obtain a payment arrangement or update patient information.
  • Always maintaining excellent customer service, even when facing difficult conversations with the patient and/or their family.
  • Maintaining working knowledge of codes and procedures within the company.
  • Maintaining training modules when assigned.

Consumer Lending Representative 1

Wise Finance Of Springfield, LLC.
Springfield, IL.
07.2017 - 10.2019
  • Strived to manage inbound and outbound calls with proficiency and accuracy.
  • Receiving/processing customer drop-off payments in the overnight box and through mail or walk-in payments through the POS system.
  • Processed cash payments was able to process debit/credit payments by phone or walk-in through the POS system.
  • Maintaining customer accounts, updating any information for them, address, phone number, employer (etc.).
  • Processing payments.
  • Processing online loan applications.
  • Maintaining written log(s) of vehicle titles that were sent to the Secretary of State to be processed such as cars, trucks, motorcycles (etc) that were used as collateral for loans that required it.
  • Greeting customers, making sure they felt welcomed and offering them beverages.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisting the loan officers with the loan application process by starting loan applications with walk-in customers or over the phone, getting the most accurate information required for proposals and offers for new borrowers.
  • Followed up with pending applicants.
  • Made sure to deliver excellent customer service and worked with customers to process loan applications and loan refinancing, especially if the customer was experiencing a difficult situation.
  • Assessed aging accounts and initiated collection strategies based on conditions and government policies.
  • Obtained copies of applicants' credit histories and other information to the loan officer(s) for them to review the loan application for approval or denial.
  • Handled customer complaints to the best of my ability by conducting research, listening carefully and taking appropriate action. In some cases directing the customer(s) to a loan officer, supervisor/branch manager, if further help was needed.

Pharmacy Technician

Walgreens
Springfield, IL.
12.2016 - 07.2017
  • Operated the POS system to take cash, debit/credit card payments and also personal checks.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in POS system to include current information such as medications and insurance details.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • ALSO, cashiered in the front store when help was needed, especially on holidays.

Bank Teller/Receptionist

CNB Bank & Trust, N.A.
Taylorville, IL
04.2015 - 12.2016
  • Strived to provide the best customer service when answering phone call inquiries regarding account balances, transaction history, service charges, CD specials and interest rates.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed customer transactions promptly, striving to minimize wait times.
  • Provided customer records on demand, including account statements and copies of checks.
  • Reconciled cash drawer morning and every night. Resolved any discrepancies with drawer totals.
  • Maintained a log of large currency exceeding over $10,000 dollars whether it was from an individual or a business.
  • Assisted in balancing the bank's vault.
  • Counted and packaged currency and coins.
  • Stocked supplies for customers and personal teller station.
  • Answering inbound calls from the switch board for the Taylorville Branch and the other branches. Transferred calls to the appropriate person or department and specific branch, if needed.
  • Maintained account log for the VP of Marketing for Taylorville Branch.
  • Assisting the loan officers or branch manager with needed tasks such as pulling logs of loan payments past due.
  • Maintained working knowledge of the products and services the bank offered.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Referred customers to other banking departments for specialized services.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Routed incoming mail and messages to relevant personnel without delay.

Customer Service Cashier/Pharmacy Technician

CVS Pharmacy
Taylorville, IL
07.2011 - 04.2015
  • Handled approximately 50%-60% of daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Counted money in drawers at beginning and end of each shift.
  • Conducted inventory counts by adding each item in stock and documenting in POS system and hand held computer.
  • Simultaneously, working in the pharmacy, as a Pharmacy Technician, under the supervision of the Rx Manager Lisa Cunningham (nee Quigley) for 2 years.
  • Pharmacy Technician Job duties included:
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in POS system to include current information such as medications and insurance details.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Education

Associate of Arts -

Lincoln Land Community College
Taylorville, IL

Certification in Professional Pharmacy Technician - Pharmacy

Capital City Training Center, LLCC
Springfield, IL
12-2012

High School Diploma -

Taylorville Senior High School
Taylorville, IL
05-2012

Skills

  • Professional telephone demeanor
  • Excellent listening skills
  • Pharmacy terminology knowledge
  • Clerical support
  • Compassionate, caring and driven
  • Worked with different computer POS systems
  • Knowledge of pharmaceutical math
  • Started working in customer service, at 16 years old, in 2010 until 2021
  • Received National Career Readiness Certificate on March 8th, 2012 from ACT before graduating high school

Additional Information

I am a mother to an amazing 6 year old little boy, an amazing 16 month old baby girl and a wife of 7 years to a loving, caring and incredibly supportive husband. My family and friends are so incredible and they mean the world to me! I am truly blessed.

Timeline

Preschool Teacher's Assistant

TLC Childcare Plus
11.2022 - Current

Legal Secretary

Christian County State Attorney's Office
02.2022 - 09.2022

Patient Account Representative

Hospital Sisters Health System
10.2019 - 07.2021

Consumer Lending Representative 1

Wise Finance Of Springfield, LLC.
07.2017 - 10.2019

Pharmacy Technician

Walgreens
12.2016 - 07.2017

Bank Teller/Receptionist

CNB Bank & Trust, N.A.
04.2015 - 12.2016

Customer Service Cashier/Pharmacy Technician

CVS Pharmacy
07.2011 - 04.2015

Associate of Arts -

Lincoln Land Community College

Certification in Professional Pharmacy Technician - Pharmacy

Capital City Training Center, LLCC

High School Diploma -

Taylorville Senior High School

Similar Profiles

  • Reyni LajaraReyni Lajara

    Preschool Teacher's Assistant at Mater Academy BisaymePreschool Teacher's Assistant at Mater Academy Bisayme

  • Serena HegermanSerena Hegerman

    Preschool Teacher's Assistant at Kiddie Prep AcademyPreschool Teacher's Assistant at Kiddie Prep Academy

  • Noelle LentzNoelle Lentz

    Preschool Teacher's Assistant at Country Acres Early Learning And Child Care CenterPreschool Teacher's Assistant at Country Acres Early Learning And Child Care Center

  • Emily TovarEmily Tovar

    Preschool Teacher's Assistant at Primrose SchoolsPreschool Teacher's Assistant at Primrose Schools

CREATE PROFILE
Katie Gagne