Summary
Overview
Work History
Education
Skills
Affiliations
References
Certification
Timeline
Generic

Katie Gagnet

Encinitas

Summary

Dynamic Senior Technical Writer with extensive experience in leading documentation projects and facilitating cross-functional collaboration. Strong focus on user experience and mentorship, contributing to improved documentation processes and team effectiveness. Self-motivated and organized to work independently under minimal supervision.

Overview

19
19
years of professional experience
2
2
Certifications

Work History

Senior Technical Writer

Illumina
San Diego
06.2017 - Current
  • Generated service documentation for installation and maintenance across 10 instrument platforms.
  • Led technical writing projects for ten product launches.
  • Facilitated cross-functional meetings to align on documentation updates, timelines, and new features.
  • Participated in discussions with marketing, product support, and development teams to monitor product development.
  • Collaborated with Illumina service teams on documentation content strategies.
  • Provided training and mentorship to new team members on documentation best practices.
  • Utilized Madcap Flare and GitKarken for document publishing; tracked progress using Jira; organized project details in Confluence.

Technical Writer

DJO Global
San Diego
06.2015 - 06.2017
  • Researched and updated user manuals for electro-stim device, bone growth stimulator, and iontophoresis device.
  • Bridged communication across Marketing, Engineering, Regulatory, Quality, Manufacturing and Document Control to coordinate completion of user manuals.
  • Completed UCSD Extension Adobe InDesign training through company education program.
  • Transitioned from contractor to employee in August 2016.

Contract Document Control Manager/Requirements Eng

Becton Dickinson (formerly CareFusion) · Contract
San Diego
01.2015 - 06.2015
  • Provided support for Systems Engineers by creating, tracking and maintaining specifications and requirements in DOORS database.
  • Sole administrator of Subversion (document library).
  • Led project to migrate documents off Subversion and onto SAP.

Contract Technical Writer

Becton Dickinson
San Diego
06.2013 - 08.2014
  • Collaborated with SDG&E’s Critical Infrastructure Protection (CIP) Department to prepare for federal regulatory audit.
  • Developed documents and organized evidence to meet NERC (North American Electric Reliability Corporation) requirements.
  • Facilitated required security meetings.

Contract Technical Writer/System Administrator

Union Bank
San Diego
03.2013 - 06.2013
  • Developed internal procedures for systems analysts within the UB Consumer Lending Business Technology (CLBT) team.
  • Assisted with new mortgage software rollout by creating configuration procedures for System Administrators and Sharepoint FAQ for project managers.
  • Provided support for CLBT by granting varying degrees of access to UB systems.
  • Completed User Access Certification (UAC) for main CLBT platform.

Contract Technical Writer

Becton Dickinson
San Diego
10.2012 - 03.2013
  • Efficiently handled up to ten high-priority projects at once in a fast-paced, highly-regulated FDA environment.
  • Developed technical service manuals, service bulletins and installation guides for the Alaris Infusion Pump using Adobe Framemaker.
  • Improved document turnaround time by creating review guidelines; and led review meetings to receive updates from engineering, marketing and customer service.
  • Completed TriSoft training for DITA and XMetal.

Technical Writer

L-3
San Diego
10.2008 - 10.2012
  • Developed and formatted manuals for the Joint Range Extension (JRE) in accordance with United States Air Force guidelines, using Adobe Framemaker and Microsoft Word 7 at an intermediate level.
  • Interviewed subject matter experts and software developers to collect technical information for technical orders, software user manuals, illustration breakdowns, troubleshooting and maintenance guides, training material, and fielding checklists.
  • Proactively met with project management and customers to ensure that documentation met the end user’s needs.
  • Used JIRA to track peer reviews, Confluence to track software updates and CVS to archive document history.
  • Fulfilled the customer’s request of converting of three large manuals from Microsoft Word to Adobe Framemaker.

Journal Manager

Elsevier
San Diego
08.2006 - 08.2008
  • Coordinated publication process of large international medical journal (Neuroscience).
  • Resolved issues with editors, authors and reviewers.
  • Maintained a budget set by publishing department.
  • Received 10% salary increase after three months of employment; trained new employees.
  • Used Editorial Manager (a web-based content management tool) to track the editorial process of each paper submitted to the journal.

Education

Bachelor of Science - Journalism

Ohio University
Athens, OH
06-2000

Multiple courses - Technical Writing

UCSD Extension
San Diego, CA

Skills

  • Technical documentation
  • Service manual creation
  • Content strategy development
  • Document management
  • Content strategy
  • Regulatory compliance
  • Stakeholder engagement
  • Mentorship
  • User experience focus
  • Style guide adherence
  • Subject matter expert interviews
  • Version control systems usage
  • Technical editing
  • Single sourcing
  • Support documentation management
  • Software documentation
  • Creative cloud

Affiliations

Regal View Homeowner's Association, secretary

References

References available upon request.

Certification

Certified Yoga Instructor - RYT 200

Timeline

Senior Technical Writer

Illumina
06.2017 - Current

Technical Writer

DJO Global
06.2015 - 06.2017

Contract Document Control Manager/Requirements Eng

Becton Dickinson (formerly CareFusion) · Contract
01.2015 - 06.2015

Contract Technical Writer

Becton Dickinson
06.2013 - 08.2014

Contract Technical Writer/System Administrator

Union Bank
03.2013 - 06.2013

Contract Technical Writer

Becton Dickinson
10.2012 - 03.2013

Technical Writer

L-3
10.2008 - 10.2012

Journal Manager

Elsevier
08.2006 - 08.2008

Bachelor of Science - Journalism

Ohio University

Multiple courses - Technical Writing

UCSD Extension