Katie Gagnet
Encinitas
Summary
Dynamic Senior Technical Writer with extensive experience in leading documentation projects and facilitating cross-functional collaboration. Strong focus on user experience and mentorship, contributing to improved documentation processes and team effectiveness. Self-motivated and organized to work independently under minimal supervision.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Senior Technical Writer
Illumina
San Diego
06.2017 - Current
- Generated service documentation for installation and maintenance across 10 instrument platforms.
- Led technical writing projects for ten product launches.
- Facilitated cross-functional meetings to align on documentation updates, timelines, and new features.
- Participated in discussions with marketing, product support, and development teams to monitor product development.
- Collaborated with Illumina service teams on documentation content strategies.
- Provided training and mentorship to new team members on documentation best practices.
- Utilized Madcap Flare and GitKarken for document publishing; tracked progress using Jira; organized project details in Confluence.
Technical Writer
DJO Global
San Diego
06.2015 - 06.2017
- Researched and updated user manuals for electro-stim device, bone growth stimulator, and iontophoresis device.
- Bridged communication across Marketing, Engineering, Regulatory, Quality, Manufacturing and Document Control to coordinate completion of user manuals.
- Completed UCSD Extension Adobe InDesign training through company education program.
- Transitioned from contractor to employee in August 2016.
Contract Document Control Manager/Requirements Eng
Becton Dickinson (formerly CareFusion) · Contract
San Diego
01.2015 - 06.2015
- Provided support for Systems Engineers by creating, tracking and maintaining specifications and requirements in DOORS database.
- Sole administrator of Subversion (document library).
- Led project to migrate documents off Subversion and onto SAP.
Contract Technical Writer
Becton Dickinson
San Diego
06.2013 - 08.2014
- Collaborated with SDG&E’s Critical Infrastructure Protection (CIP) Department to prepare for federal regulatory audit.
- Developed documents and organized evidence to meet NERC (North American Electric Reliability Corporation) requirements.
- Facilitated required security meetings.
Contract Technical Writer/System Administrator
Union Bank
San Diego
03.2013 - 06.2013
- Developed internal procedures for systems analysts within the UB Consumer Lending Business Technology (CLBT) team.
- Assisted with new mortgage software rollout by creating configuration procedures for System Administrators and Sharepoint FAQ for project managers.
- Provided support for CLBT by granting varying degrees of access to UB systems.
- Completed User Access Certification (UAC) for main CLBT platform.
Contract Technical Writer
Becton Dickinson
San Diego
10.2012 - 03.2013
- Efficiently handled up to ten high-priority projects at once in a fast-paced, highly-regulated FDA environment.
- Developed technical service manuals, service bulletins and installation guides for the Alaris Infusion Pump using Adobe Framemaker.
- Improved document turnaround time by creating review guidelines; and led review meetings to receive updates from engineering, marketing and customer service.
- Completed TriSoft training for DITA and XMetal.
Technical Writer
L-3
San Diego
10.2008 - 10.2012
- Developed and formatted manuals for the Joint Range Extension (JRE) in accordance with United States Air Force guidelines, using Adobe Framemaker and Microsoft Word 7 at an intermediate level.
- Interviewed subject matter experts and software developers to collect technical information for technical orders, software user manuals, illustration breakdowns, troubleshooting and maintenance guides, training material, and fielding checklists.
- Proactively met with project management and customers to ensure that documentation met the end user’s needs.
- Used JIRA to track peer reviews, Confluence to track software updates and CVS to archive document history.
- Fulfilled the customer’s request of converting of three large manuals from Microsoft Word to Adobe Framemaker.
Journal Manager
Elsevier
San Diego
08.2006 - 08.2008
- Coordinated publication process of large international medical journal (Neuroscience).
- Resolved issues with editors, authors and reviewers.
- Maintained a budget set by publishing department.
- Received 10% salary increase after three months of employment; trained new employees.
- Used Editorial Manager (a web-based content management tool) to track the editorial process of each paper submitted to the journal.
Education
Bachelor of Science - Journalism
Ohio University
Athens, OH06-2000
Multiple courses - Technical Writing
UCSD Extension
San Diego, CASkills
- Technical documentation
- Service manual creation
- Content strategy development
- Document management
- Content strategy
- Regulatory compliance
- Stakeholder engagement
- Mentorship
- User experience focus
- Style guide adherence
- Subject matter expert interviews
- Version control systems usage
- Technical editing
- Single sourcing
- Support documentation management
- Software documentation
- Creative cloud
Affiliations
Regal View Homeowner's Association, secretary
References
References available upon request.
Certification
Certified Yoga Instructor - RYT 200
Timeline
Senior Technical Writer
Illumina
06.2017 - Current
Technical Writer
DJO Global
06.2015 - 06.2017
Contract Document Control Manager/Requirements Eng
Becton Dickinson (formerly CareFusion) · Contract
01.2015 - 06.2015
Contract Technical Writer
Becton Dickinson
06.2013 - 08.2014
Contract Technical Writer/System Administrator
Union Bank
03.2013 - 06.2013
Contract Technical Writer
Becton Dickinson
10.2012 - 03.2013
Technical Writer
L-3
10.2008 - 10.2012
Journal Manager
Elsevier
08.2006 - 08.2008
Bachelor of Science - Journalism
Ohio University
Multiple courses - Technical Writing
UCSD Extension