Katie Gagnon

• Maintains accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements for both ATS and CSS clients.
• Conducts thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
• Monitors ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Facilitates groups with evidence based practices
• Educates clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhances communication between clients and providers (medical, legal, DCF, etc.) through consistent follow-ups and progress updates.

• Maintained client confidentiality and adhered to HIPAA guidelines.
• Maintained safety of milieu by conducting documented client safety checks.
• De-escalated clients in a variety of verbal interventions.
• Facilitated intake protocols including property search and urine toxicology.
• Facilitated discharge protocols including monitoring clients' pack and ensure checklist of items (medications and other belongings) are returned to the client.
• Managed client schedules when meeting with clinical and medical providers on the unit.
• Serviced clients in milieu management by facilitating all regularly scheduled program activities including med pass.
• First aid, CPR, and overdose bystander training certified.

This position was a volunteer role that provided me the unique ability to advise the Merrimack School District on strategic ways to improve the special education experience. Through this role I collaborated with the Superintendent, Director of Student Services, along with many staff throughout the district to provide trainings and focus groups, ensuring the district is doing the best it can to serve its students and families. Some of the trainings were for parents/caregivers, while others are for parents and staff, combined. The district also utilized my advocacy experience to help strengthen the family-school partnership and de-escalate tense situations. During this time, I attended mental health trainings (NAMI), became a certified ABA specialist, and took part in multiple seminars pertaining to special education (Temple Grandin, NH Special Education Symposium, PIC).