Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Gappmayer

Spanish Fork

Summary

Dynamic professional with a strong work ethic and excellent customer service skills, honed at Wayfair. Proven ability to enhance operational efficiency and safety as a Relief Delivery Route Driver at Franz Family Bakery. Recognized for problem-solving and attention to detail, ensuring customer satisfaction and loyalty through effective communication and conflict resolution.

Overview

29
29
years of professional experience

Work History

Relief Delivery Route Driver/Merchandiser

Franz Family Bakery
08.2023 - 12.2024
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.

Customer Service Representative

Wayfair
05.2015 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled 70 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Sento
04.2006 - 03.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Store Manager

Taco Bell
10.1995 - 03.2004
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Salt Lake Community College -

Salt Lake Community College
01.2009

High School -

Payson High School
01.1998

Skills

  • Excellent customer service
  • Strong work ethic
  • Vehicle maintenance knowledge
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking ability

Timeline

Relief Delivery Route Driver/Merchandiser

Franz Family Bakery
08.2023 - 12.2024

Customer Service Representative

Wayfair
05.2015 - 10.2017

Customer Service Representative

Sento
04.2006 - 03.2009

Assistant Store Manager

Taco Bell
10.1995 - 03.2004

Salt Lake Community College -

Salt Lake Community College

High School -

Payson High School

Similar Profiles

CREATE PROFILE
Katie Gappmayer