Katie Gardner
Wewahitchka,FL
Summary
With a proven track record at The View On Old 98, I excelled in enhancing customer satisfaction and streamlining operations. My expertise in health code compliance and exceptional leadership skills led to significant improvements in service delivery and team performance. Skilled in vendor negotiation and employee scheduling, I drive operational excellence and positive guest experiences. Efficient professional with several years of experience in hospitality and customer service settings. Works well under pressure and unexpected time cruches. Talented leader coaching and mentoring employees to achieve success. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. A quick-learner and extremely organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Front of House Manager
The View On Old 98
Port St. Joe, FL
10.2020 - 07.2023
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled complaints, settled disputes and resolved customer conflicts.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
Hairstylist
Salt Air Beauty & Hair Care
Port St. Joe, FL
01.2015 - 04.2021
- Sanitized workstations and salon equipment to reduce risk of infection.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Tracked inventory of supplies used for styling services.
- Responded to customer inquiries by phone, email, and in person.
- Pre-booked future appointments to increase repeat business.
- Organized scheduling of appointments throughout the day.
- Mentored new staff to enhance personal growth and increase productivity.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Managed cash register transactions during checkout process.
- Operated cash registers to receive payments from patrons.
- Bleached, dyed or tinted hair using applicator or brush.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Worked collaboratively with colleagues to achieve common goals.
- Demonstrated knowledge of health and safety regulations in the workplace.
Education
Cosmetology - Cosmetology
Haney Technical School
Panama City, FL01-2015
Associate of Arts - Liberal Arts And Sciences
Gulf Coast State College
Panama City, FL05-2014
Skills
- POS system operations
- Health code enforcement
- Training and coaching
- Service prioritization
- Customer service delivery
- Assignment delegation
- Hiring
- Vendor negotiation
- Beverage program management
- Billing oversight
- Health code compliance
- Purchasing review
Timeline
Front of House Manager
The View On Old 98
10.2020 - 07.2023
Hairstylist
Salt Air Beauty & Hair Care
01.2015 - 04.2021
Cosmetology - Cosmetology
Haney Technical School
Associate of Arts - Liberal Arts And Sciences
Gulf Coast State College
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