Katie Garner
Executive Assistant/ Administrative Professional
Denver,CO
Summary
Detail-oriented, proactive, and highly organized professional with 10+ years of experience supporting fast-paced clinical operations, managing schedules, coordinating communication, and ensuring seamless workflow. Adept at handling confidential information, managing multiple priorities, and providing exceptional customer service. Known for taking initiative, solving problems independently, and maintaining accuracy under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCHealth
06.2023 - Current
- Experience directly transferable to virtual assistant roles: scheduling, communication, inbox management, and organization.
- Manage daily clinic schedules and coordinate patient appointments.
- Oversee clinic inbox tasks, respond to inquiries, and route messages appropriately.
- Communicate with external facilities to coordinate care and gather required documentation.
- Maintain accuracy and timeliness while managing high-volume administrative tasks.
Site Supervisor
Peak Vista Community Health Centers
08.2022 - 06.2023
- Led teams and managed administrative operations—mirroring VA responsibilities such as team communication, workflow management, and task delegation.
- Supervised and trained clinical staff, ensuring efficient daily operations.
- Supported front desk operations including patient check-in, scheduling, and customer service.
- Coordinated provider schedules, adjusted daily workflows, and handled complex administrative needs.
- Managed documentation, testing, lab requests, and multi-department communication.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Coordinated staff schedules to optimize resource allocation and service delivery.
LPN / Phlebotomist
Duncan Regional Hospital
08.2015 - 02.2019
- Balanced fast-moving tasks, maintained detailed documentation, and coordinated communication between patients and providers.
- Managed charts, patient flow, documentation, and daily appointment loads.
- Communicated patient updates and coordinated care with multiple providers.
- Maintained organized systems, supplies, and records.
Supervising Apheresis Technician / Medical Assistant
Oklahoma Blood Institute
07.2013 - 08.2015
- Heavy emphasis on communication, documentation accuracy, customer service, and staff coordination.
- Managed team of 10+ while overseeing donor room operations.
- Maintained top documentation accuracy in the organization through consistent attention to detail and thorough record keeping practices. .
- Delivered high-quality customer service with consistent 5-star feedback.
- Handled scheduling, workflow adjustments, and daily operational problem-solving.
- Educated donors on the apheresis process, enhancing donor experience and retention.
- Achieved high levels of accuracy in documentation
Phlebotomist / Lab Assistant
Norman Regional Hospital
01.2010 - 07.2013
- Built strong organizational, administrative, and customer service foundations.
- Managed patient registration, data entry, and documentation.
- Ensured efficient patient flow and maintained supply organization.
- Completed high-volume tasks while ensuring accuracy and time-management.
- Maintained accurate records of patient interactions and specimen collection procedures for compliance with regulations.
Education
Licensed Practical Nurse Program Diploma -
Red River Technology Center
01.2017
Phlebotomy Certification - undefined
Red River Technology Center
01.2008
Skills
- Microsoft Office Suite
- Google Workspace
- EMR systems (Epic, eClinicalWorks, etc)
- Scheduling & communication systems
- Data entry and tracking tools
- Zoom / Teams / Remote communication tools
- Calendar management
Certification
- Registered Medical Assistant – July 2022
- BLS Certified
Core Skills
- Administrative Support
- Calendar Management
- Inbox Management
- Customer Service
- Scheduling & Coordination
- Data Entry
- Documentation
- CRM/EMR Systems
- Task Prioritization
- Multi-tasking
- Communication
- Remote Collaboration
- Workflow Optimization
Timeline
Medical Assistant
UCHealth
06.2023 - Current
Site Supervisor
Peak Vista Community Health Centers
08.2022 - 06.2023
LPN / Phlebotomist
Duncan Regional Hospital
08.2015 - 02.2019
Supervising Apheresis Technician / Medical Assistant
Oklahoma Blood Institute
07.2013 - 08.2015
Phlebotomist / Lab Assistant
Norman Regional Hospital
01.2010 - 07.2013
Phlebotomy Certification - undefined
Red River Technology Center
Licensed Practical Nurse Program Diploma -
Red River Technology Center