Katie Gath

• Delivered exceptional service to patients by processing prescriptions accurately and resolving patients inquiries efficiently
• Collaborated cross-functionally with internal teams to maintain operational flow and meet company standards
• Demonstrated thorough understanding of Cigna's protocols, enhancing patient experience and patient satisfaction
• Streamlined tasks to optimize workflow, improving prescription accuracy and turnaround time
• Leveraged strong communication and organizational skills to address customer concerns promptly
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Enhanced patient satisfaction by providing compassionate and attentive care.

• Processed and prepared medications, ensuring accurate data entry and compliance with regulations
• Provided exceptional customer service, addressing patients' needs while maintaining professionalism
• Managed inventory and maintained precise documentation for audits and inspections
• Collaborated with medical staff to resolve issues and ensure seamless patient care

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Helping customers by completing deposits, completing withdrawals, printing counter checks, cashing checks, completing cash advances, balancing drawers at the end of the shift

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.