Katie Gervais
Star,ID
Summary
Dynamic leader with a proven track record at il Mago, Restaurant and Vilar Performing Arts Center, enhancing operational efficiency and customer satisfaction. Expert in budgeting and cost control, coupled with exceptional team-building skills. Achieved significant improvements in staff development and sales growth through effective communication and leadership.
Overview
16
16
years of professional experience
4
4
Certification
Work History
General Manager
il Mago, Restaurant
Edwards, CO
04.2024 - 11.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Supervised employees through planning, assignments, and direction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created weekly work schedules according to staffing needs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Updated computer systems with new pricing and daily food specials.
- Optimized profits by controlling food, beverage and labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Food & Beverage/Event Services Manager
Vilar Performing Arts Center - VVF
Beaver Creek, CO
11.2021 - 04.2024
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Designed contracts, collected fees, and booked venues for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Developed event themes and concepts to ensure successful execution of events.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Implemented new menu items based on customer feedback and market trends.
- Managed cash flow by accurately tracking transactions on POS system and reconciling receipts with bank deposits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to improve guest satisfaction ratings through changes in hospitality practices.
Assistant Sommelier/Lead Server
Grouse Mountain Grille
Beaver Creek, CO
08.2018 - 04.2021
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
Bartender/Lead Server Trainer
Senor Bear/Mister Oso
Denver, CO
04.2017 - 07.2018
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Collected and organized daily till totals and tips.
- Maintained positive working relationship with fellow staff and management.
Wine Specialist
Mr. B's Wine & Spirits
Denver, CO
09.2014 - 12.2014
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
- Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.
- Worked closely with suppliers on pricing negotiations for bulk orders.
- Ensured compliance with all state laws related to the sale of alcoholic beverages.
- Trained staff in proper wine service techniques and etiquette.
Education
Bachelor of Science - Clinical Psychology
Towson University
Baltimore, MD01-2006
Skills
- Sales analysis
- Budgeting and cost control
- Staff training/development
- Proven Leadership Ability
- Effective Communication
- Event management and promotion
- Purchasing
- Ensuring Optimal Guest/Client Satisfaction
- Efficient multi-tasker
- Problem-Solving Ability
Accomplishments
- Westword's "Best Wine Bottle Shop-Denver" Award as wine buyer. Beer Advocates's "Best Beer Store- Denver"2014 at Mr. B's Wine & Spirits.
- Completed Sommelier Course through Court of Masters Sommeliers
- Successfully planned and executed many elevated Patron & Donor Events, Weddings, and corporate events with over 15 years of experience.
- Won Pacesetter Awards.
- Increasingly exceeding seasonal sales record projections while employed with Vail Valley Foundation.
Certification
- TIPS Certification
- First Responder Certification
- Speak Up Reach Out- Suicide Awareness & Prevention Leadership Training
- Bar Smarts- Completed
- ServSafe Certified
Languages
Spanish
Limited
English
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Performing Arts, Nature, Travel, Cuisine, Wine
Timeline
General Manager
il Mago, Restaurant
04.2024 - 11.2024
Food & Beverage/Event Services Manager
Vilar Performing Arts Center - VVF
11.2021 - 04.2024
Assistant Sommelier/Lead Server
Grouse Mountain Grille
08.2018 - 04.2021
Bartender/Lead Server Trainer
Senor Bear/Mister Oso
04.2017 - 07.2018
Wine Specialist
Mr. B's Wine & Spirits
09.2014 - 12.2014
- TIPS Certification
- First Responder Certification
- Speak Up Reach Out- Suicide Awareness & Prevention Leadership Training
- Bar Smarts- Completed
- ServSafe Certified
Bachelor of Science - Clinical Psychology
Towson University
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