Katie Gilliam
Volcano,CA
Summary
Hardworking and passionate team player with experience in a variety of fields. Skilled in problem solving, communication, and working effectively under stress. Committed to following Christ and bringing the Kingdom of God on earth as it is in heaven.
Overview
23
23
years of professional experience
Work History
Financial Manager
Bozeman LLC
Volcano, CA
12.2023 - Current
- Assisted in preparation of financial reports and budgets
- Supported month-end close processes by reconciling accounts
- Helped maintain accurate records of transactions and expenditures
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Executed monthly payroll
- Tracked and paid monthly company expenses
Customer Service Representative
Coletti Coffee
Volcano, CA
10.2022 - 12.2023
- Resolved customer inquiries via phone, email, and chat, enhancing overall satisfaction.
- Processed orders and returns efficiently, ensuring accurate inventory management.
- Collaborated with team members to address complex customer issues and improve service delivery.
- Documented customer interactions in CRM system, maintaining detailed records for follow-up actions.
- Assisted in training new representatives on systems and best practices, fostering a collaborative environment.
- Analyzed feedback trends to identify service improvement opportunities and enhance customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Military Wife and Mother
Self
Various
11.2004 - Current
- Work flexible hours across night, weekend, and holiday shifts.
- Work well in a team setting, providing support and guidance.
- Saved lives on multiple occasions
- Work effectively in extreme conditions of sleep deprivation, fatigue, and general chaos:).
- Provided primary educational instruction to up to 7 children at a time from kindergarten to 8th grade level.
- Effectively ran a kitchen, laundry service, and shuttle service to accommodate the needs of 12 people.
- Co-led marriage retreats and teaching nights for my husband's units with my husband.
- Volunteered at military chapels teaching Bible studies and leading worship
- Volunteered with youth in a variety of capacities from coaching soccer and running, to leading worship for youth groups and children's events
- Volunteered as a trained member of a Casualty Assistance Team in the event of a service member death
Logistics Specialist
United States Marine Corps
Albany, GA
05.2004 - 08.2006
- Coordinated logistics operations, ensuring timely delivery of goods across multiple channels.
- Mentored junior staff on best practices in logistics and supply chain management.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Coordinated and executed Marine Corps wide Logistics Conferences.
- Delivered daily brief to Commanding General MCLB Albany on current status of CONUS Marine Corps wide logistics.
Aviation Intelligence Officer, VMFA-312
United States Marine Corps
Marine Corps Air Station, Beaufort, SC
12.2002 - 05.2004
- Deployed onboard USS Enterprise in support of Operation Enduring Freedom and Operation Iraqi Freedom
- Operated effectively in high stress operational environment, keeping pilots abreast of targets and threats daily.
- Analyzed intelligence data to identify threats and inform strategic decision-making.
- Developed and implemented intelligence collection plans to enhance operational effectiveness.
- Collaborated with interservice partners to streamline information sharing and improve response strategies.
- Mentored junior officers and enlisted in analytical techniques and intelligence assessment methodologies.
- Gave instruction to pilots on recognition of enemy equipment and weapons.
Education
English
United States Naval Academy
Annapolis05-2001
No Degree - Basic Infantryman Training
The Marine Corps Basic School
Quantico, VA01-2002
No Degree - Intelligence
Intelligence Officer School
Dam Neck, VASkills
- Excellent communication
- Multitasking
- Hardworking
- Problem resolution
- Excellent team member
Timeline
Financial Manager
Bozeman LLC
12.2023 - Current
Customer Service Representative
Coletti Coffee
10.2022 - 12.2023
Military Wife and Mother
Self
11.2004 - Current
Logistics Specialist
United States Marine Corps
05.2004 - 08.2006
Aviation Intelligence Officer, VMFA-312
United States Marine Corps
12.2002 - 05.2004
English
United States Naval Academy
No Degree - Basic Infantryman Training
The Marine Corps Basic School
No Degree - Intelligence
Intelligence Officer School