Katie Gilliatte
Frisco,USA
Overview
16
16
years of professional experience
Work History
Manager and NA-R
Arbor Heights Adult Family Home
Seattle, WA
- Hire and train staff to assist with activities of daily living
- Ensure business is in compliance to all current Washington Administrative Codes and HIPPA laws for business and employees
- Coordinate and document nursing care, Hospice and medication information
- Tour potential residents and families
- Document activities of daily living for each resident
- Coordinate and organize resident activities
- Plan and coordinate advertising within budget
- Manage budget with expenses including shopping, payroll, reimbursements, PR, outside contractors, and advertising
Patient Access Advocate
Hendricks Regional Health
Danville, IN
01.2022 - Current
- Verify Patient Information
- Coordinate with nurses, Doctors, and unit staff in order to make sure information is correct and patients are handled in a timely manner
- Verify insurance information and scan info into Epic
- Document any changes
- File paperwork, insurance cards, and patient ID’s
- Register lab patient’s
- Greet patient’s and print/place wristband on
- Sanitize work area
- Ensure visitor guidelines are followed and visitors are efficiently brought back to patient rooms, while coordinating with staff
- Volunteering for on-call weekends to cover registration and/or operator position if needed.
Pharmacy Care Coordinator
AmeriSource Bergen
Frisco, TX
09.2019 - 06.2021
- Answers and resolves patient inquiries within committed time frames.
- Reports all adverse events related to drug therapy and pharmacy care
- Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist nurse, lab and other healthcare related parties.
- Troubleshoots and resolves patient issues in a timely fashion
- Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
- Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues
- Supports with image attachment, profile creation, and profile maintenance as needed
Manager
Twisted Cafe
Frisco, TX
10.2018 - 08.2019
- Cater food from restaurant to café
- Plan menu
- Food Prep
- Collaborate with owner and building manager on menu suggestions
- Coordinate daily floor layout for café
- Implement new policies
- Performed daily inventory
- Enter items in POS system
- Pull daily reports revenue reports
Personal Concierge
Utility Concierge
Dallas, TX
10.2017 - 09.2018
- Call leads and initiate setup for utilities including electricity, cable, internet, home phone and smart home security.
- Organize setup times for utilities and change accordingly.
- Build strong relationships with lead sources including Realtors, Loan Officers and Builders.
- Educate clients on electricity pricing and how to correctly read an electric bill.
- Collaborate with utility companies to assure client services get entered properly and schedule on time.
- Follow up with clients to make sure services met expectations.
- Research and study new telecom and security products and services to assure clients had up to date options and information.
- Inquire on current prices daily to guarantee proper price quotes.
Sales Representative on-Premise Genesis Division
Southern Glazers
Dallas, TX
03.2017 - 08.2017
- Collaborate current goals along with customer needs to help provide the best products for each individual restaurant
- Assist accounts for prospective products, menu’s, features and cocktail ideas
- Use of metric data sheets to track performance
- Train restaurant staff on basic knowledge of spirits and products
- Build relationships with bar managers, restaurant managers, and owners
- Network with sales representatives in the same territory to help the customer
- Input Runzheimer reports monthly for mileage reimbursements
- Show up at scheduled happy hours to support assigned portfolio brands and assigned accounts
Inside Sales Consultant
Southern Glazers Wine & Spirits
Dallas, TX
08.2015 - 03.2017
- Collaborate with National Account Directors to implement new wines per deadlines, creating training materials, as well as menu’s and or table tents
- Recommend wines based on research for locations based on demographics and customer requests
- Handle and resolve customer issues in a timely and efficient manner according to company guidelines
- Analyze competitive products, promotions, pricing and marketing policies
- Forecast orders and needs based on past and present trends
- Generate leads through direct phone contact, customer service software, and inbound calls
Patient Account Specialist
CCS Medical Farmers Branch
Farmers Branch, TX
06.2013 - 05.2015
- Educate patients on use of products as well as product recommendation
- Update and deliver new patient data base to inside management, sales force and referral sources
- Build and maintain strong, professional relationships with prospective patients, health care professionals and manufacturing partners.
- Train current employees on ostomy sizing, placement and products.
- Department Ostomy Specialist
- Assist coworkers with questions regarding flange and bag seal sizing
Communications Operator
Community Health Network
Indianapolis, IN
02.2009 - 05.2009
- Answer and direct multi-line calls for hospital
- Maintain good customer service skills and helping to direct patients to correct place.
- Program pagers and data entry into new computerized Cisco phone system.
- Call codes for emergency situations using the tools provided in a timely manner.
Education
High School Diploma - undefined
Warren Central High School
Indianapolis, INSkills
- Flexibility
- Management
- Quality Assurance
- Customer Service
- Marketing
- Strategic Planning
- Insurance Verification
- Data Entry
Accomplishments
- AMERISOURCE BERGEN-THERACOM
- Award from manager for Celebrate Individuality, Act as a community 07/20
- Award from manager for Put People First, the Rest Will Follow 08/20
- Award from a collaborating program director, for Put People First the Rest will Follow 03/2020
- Award from director for Be Part of the Solution 02/20
- CCS MEDICAL
- MVP Award November 2013
- Patient Account Ostomy Specialist 2013
Timeline
Patient Access Advocate
Hendricks Regional Health
01.2022 - Current
Pharmacy Care Coordinator
AmeriSource Bergen
09.2019 - 06.2021
Manager
Twisted Cafe
10.2018 - 08.2019
Personal Concierge
Utility Concierge
10.2017 - 09.2018
Sales Representative on-Premise Genesis Division
Southern Glazers
03.2017 - 08.2017
Inside Sales Consultant
Southern Glazers Wine & Spirits
08.2015 - 03.2017
Patient Account Specialist
CCS Medical Farmers Branch
06.2013 - 05.2015
Communications Operator
Community Health Network
02.2009 - 05.2009
Manager and NA-R
Arbor Heights Adult Family Home
High School Diploma - undefined
Warren Central High School