Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATIE GODDARD

Dandridge,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Micro-Tasking

Remotask
06.2023 - Current
    • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
    • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
    • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
    • Produced relevant product content to reach target customers.

Customer Service Cashier

The Stand-Peirce's Produce
09.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Lead Kennel Technician

Companion Animal Rescue And Education
12.2019 - 08.2021
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Customer Service Representative

Knoxville Computer Corporation
01.2019 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Office Manager

First State Capital
01.2017 - 12.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Evaluated employee records and productivity and submitted evaluation reports.

Service Coordinator

HWM Office Environments
06.2016 - 01.2017
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.

Project Manager

Paul Davis Restoration
09.2012 - 05.2016
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Education

High School Diploma -

Pompton Lakes High School
Pompton Lakes, NJ

Skills

    • Conflict Resolution Techniques
    • Customer Service and Assistance
    • Billing and Payment Processing
    • Strategic Planning
    • Policy and Procedure Modification
    • Customer Relations
    • Financial Reporting
      • Administrative Oversight
      • Administration and Operations
      • Customer Service Management
      • Handling Complaints
      • Clerical Support
      • Staff Training

Timeline

Micro-Tasking

Remotask
06.2023 - Current

Customer Service Cashier

The Stand-Peirce's Produce
09.2021 - Current

Lead Kennel Technician

Companion Animal Rescue And Education
12.2019 - 08.2021

Customer Service Representative

Knoxville Computer Corporation
01.2019 - 08.2019

Office Manager

First State Capital
01.2017 - 12.2018

Service Coordinator

HWM Office Environments
06.2016 - 01.2017

Project Manager

Paul Davis Restoration
09.2012 - 05.2016

High School Diploma -

Pompton Lakes High School

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