Summary
Overview
Work History
Education
Skills
Timeline
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Katie Gomez-Hrusa

Henderson,NV

Summary

Dedicated Customer Service professional who is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proven multitasking abilities, top-notch oral and written communication skills and an enhanced understanding of customer desires and conflict resolution skills.




Overview

3
3
years of professional experience

Work History

Assistant General Manager

Jimmy Johns
05.2020 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained new employees on proper protocols and customer service standards.
  • Mentored and motivated team members to achieve challenging business goals.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

High School Diploma -

Coral Academy of Science Las Vegas
Henderson, NV
05.2020

Some College (No Degree) - Psychology 101 And Sociology 101

University of Nevada - Las Vegas
Las Vegas, NV

Skills

  • Team Leadership Expertise
  • Communication Skills
  • Time Management
  • Customer Oriented
  • Enthusiasm
  • Integrity
  • Strategic Thinking/Planning
  • Detail Oriented
  • Creative
  • Motivated
  • Microsoft Office Proficiency
  • Reliable

Timeline

Assistant General Manager

Jimmy Johns
05.2020 - Current

High School Diploma -

Coral Academy of Science Las Vegas

Some College (No Degree) - Psychology 101 And Sociology 101

University of Nevada - Las Vegas

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Katie Gomez-Hrusa