Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Goode

Wilmington,NC

Summary

Hardworking team oriented employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Harris Teeter
Wilmington, NC
09.2024 - Current
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Updated item descriptions in computer system for accurate tracking of stock levels.
  • Tracked customer feedback through surveys or other methods in order to improve services offered.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Lead Hostess

Roosters Wood Fired Kitchen
Charlotte, NC
10.2021 - Current
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Communicated any issues or complaints to management in a timely manner.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Verified reservations prior to seating guests.
  • Encouraged team members to provide exceptional customer service at all times.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide dining information and take reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Front Desk Receptionist

Modern Pet Salon
Charlotte, NC
10.2020 - 12.2021
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

Bachelor of Arts - Recreation, Tourism & Sport

University of North Carolina At Wilmington
Wilmington, NC
12-2025

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05-2023

Skills

  • Online Order Processing
  • Attention to Detail
  • Customer Service
  • Planning and Organization
  • Order coordination
  • Adaptability
  • Efficiency Improvement
  • Workflow Optimization
  • Performance Tracking
  • Exceptional communication

Timeline

Personal Shopper

Harris Teeter
09.2024 - Current

Lead Hostess

Roosters Wood Fired Kitchen
10.2021 - Current

Front Desk Receptionist

Modern Pet Salon
10.2020 - 12.2021

Bachelor of Arts - Recreation, Tourism & Sport

University of North Carolina At Wilmington

Associate of Arts -

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Katie Goode