Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Katie Goodwin

Puyallup,WA

Summary

Efficient Cashier Manager with relevant experience in managing cash handling procedures, coordinating cashier assignments and improving store operations. Strengths include strong leadership abilities, inventory management skills and customer service expertise. Have contributed to enhancing operational efficiency and minimizing discrepancies in previous roles. Possess exceptional problem-solving capabilities and adept at multitasking in fast-paced retail environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier/Manager

Safeway
Fredrickson, Washington
12.2021 - 10.2024
  • Managed and trained cashiers on proper cash handling procedures.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Coordinated with other departments such as accounting and finance when needed.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained working relationships with peers and upper management.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed payments promptly for customers to exceed productivity standards.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Office Assistant

Frostlandscape
Puyallup, Washington
09.2021 - 12.2021
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Answered and directed phone calls to appropriate staff members.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Answered telephones, directed calls, and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Copied, sorted and filed records of office activities and business transactions.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Developed organizational filing systems for confidential customer records and reports.
  • Completed and mailed contracts, invoices or checks.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Education

High School Diploma -

Puyallup High Schoo
Puyallup, WA
05-1995

Skills

  • Issue Resolution
  • Shift oversight
  • Till Counting
  • Operations leadership
  • POS System Troubleshooting
  • Retail Operations
  • Store Opening and Closing
  • Schedule Maintenance
  • Attention to Detail
  • Workflow Optimization
  • Operational Efficiency
  • Cash Register Operation
  • Employee Training
  • Customer Service
  • Safety Procedures
  • Customer complaint handling
  • Bank Deposit Preparation
  • Payment Processing
  • Front-end merchandising
  • Employee Management
  • Store opening and closing procedures
  • Customer Complaint Resolution
  • Punctual and Reliable
  • Cash handling and management
  • Shift Scheduling
  • Cash handling and security
  • Workplace Safety

Accomplishments

  • While working for Safeway I received employee of the month. I was also promoted as a manager within 6 months of being at this company.

Languages

English
Full Professional

Certification

  • I have a foodhandlers card.
  • I have a CPR and First Aid card.

Timeline

Cashier/Manager

Safeway
12.2021 - 10.2024

Office Assistant

Frostlandscape
09.2021 - 12.2021

High School Diploma -

Puyallup High Schoo

Similar Profiles

CREATE PROFILE
Katie Goodwin