Katie Goodwin
Manager
Puyallup,WA
Summary
Dynamic leader with proven team leadership and organizational skills honed at Safeway, adept at enhancing customer satisfaction and streamlining operations. Excelled in complex problem-solving and multitasking, significantly improving service delivery and operational excellence. Showcases a positive attitude and excellent communication, driving team performance and customer relations.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Manager
Safeway
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Assistant
Frost Landscape
09.2021 - 12.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Puyallup High School
Puyallup06.1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Positive Attitude
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Self Motivation
Certification
Food Handler Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementCompany CultureWork from home optionTimeline
Office Assistant
Frost Landscape
09.2021 - 12.2021
Food Handler Card
Manager
Safeway
High School Diploma -
Puyallup High School
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