Katie Googe
Rock Hill,South Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Debt Recovery Specialist
Family Trust Federal Credit Union
Rock Hill, SC
08.2023 - Current
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Conducted outbound calls, emails, and letters to members with overdue payments.
- Responded promptly and accurately to member inquiries regarding their accounts status or payment arrangements.
- Analyzed financial accounts to determine the best course of action for debt collection.
- Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.
- Attended regular training sessions on new technologies, software applications, and industry trends related to debt recovery operations.
- Researched and verified member information to ensure accurate contact details.
- Provided timely feedback on collection efforts through daily reporting systems.
- Consistently met departmental goals for total number of successful recoveries per month.
- Identified legal options available for recovering past due debts when necessary.
- Reviewed credit reports and bankruptcy filings to identify potential risks associated with debt recovery efforts.
Mortgage Assistant
Family Trust Federal Credit Union
Rock Hill, SC
09.2022 - 08.2023
- Maintained up-to-date records of all transactions related to mortgage loans.
- Analyzed credit reports to assess risk factors associated with loan requests.
- Negotiated terms of mortgage agreements between borrowers and lenders.
- Generated documents related to loan origination, such as promissory notes, deeds of trust, insurance policies, and closing statements.
- Ensured compliance with fair lending practices when evaluating loan applications.
- Processed loan applications in a timely manner while meeting deadlines imposed by regulatory agencies.
- Collaborated with external vendors such as appraisers and title companies throughout the process.
- Provided advice on the types of mortgages available based on customers' needs and preferences.
- Monitored the progress of loan applications from start to finish.
- Kept detailed records regarding approved, denied and received loan applications.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Assisted mortgage loan officers with the origination process by preparing and submitting loan applications to lenders.
- Attended weekly meetings with senior management staff members to discuss progress on active loans.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Lending Consultant
Family Trust Federal Credit Union
Rock Hill, SC
02.2021 - 09.2022
- Ensured accuracy of data entry into internal systems related to member accounts.
- Handled member inquiries via phone calls or emails promptly and professionally.
- Provided expert advice to members on loan products and services.
- Assisted members in completing loan applications accurately and within required timeframes.
- Researched and analyzed members financial information to determine eligibility for loan products.
- Developed strong relationships with existing members, built trust, and provided excellent customer service.
- Communicated regularly with other departments involved in the loan process including underwriting and closing teams.
- Educated members on variety of loan products and available credit options to promote valuable decision-making.
TELLER & MSC
Family Trust Federal Credit Union
Rock Hill, SC
04.2018 - 02.2021
- Process cash & check deposits, withdrawals, wires, disputes and issue debit and credit cards
- Open new accounts, add joint members, update beneficiaries and name changes
- Look for referral opportunities to help members save time and money
- Open certificates of deposit, payback savings accounts and additional checking accounts
- Balancing cash drawer and opening and closing branch
- Safety Deposit Box recording opening and closing
- Scheduling tellers’ lunches and closing procedures
- Vault teller procedures from selling and buying from the Federal Reserve
- Maintained confidentiality of bank records and member information.
SERVER
Michaels Grill
Rock Hill, SC
08.2017 - 02.2018
- Greet guests and seat them at tables or in waiting areas
- Receive and record patrons' dining reservations, ensure satisfaction with food and service
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
- Inform patrons of establishment specialties and features
- Operate cash registers to accept payments for food and beverages.
LABORER/ EQUIPMENT OPERATOR
Wade's Trucking & Utilities, Inc.
Rock Hill, SC
06.2017 - 02.2018
- Assisted in digging up land for clearing projects
- Operated equipment to move needed area for what was built
- Consulted with perspective clients on the needs they had that the company provided
- Organized documents in house to better the production of the company internally.
TEACHER
Academy Christian School
Rock Hill, SC
06.2014 - 05.2017
- Taught elementary (all subjects) for a year and a half of my career
- Taught high school (all subjects) for half of that career as well
- Taught preschool (all subjects) finishing out my career
- Completed the scheduling for students to assist in the productivity of their subjects
- Creative in making bulletin boards to make learning fun
- Tutored students in subjects as needed
- Created incentives in learning for all the students
- Assisted in teaching art for competitions.
Education
Valedictorian Diploma -
Academy Christian School
05.2014
Skills
- Closing Techniques
- Member Follow-Up
- Goal-Oriented
- Call center background
- Persuasion strategies
- Legal knowledge
- Payment Acceptance
- Skip Tracing
- Familiar with locating individuals
- Member Relations
- Account Management
- Time Management
- Classroom Creativity
- Consulting Financially
- Customer Service
- Organization Skills
Certification
- Notary
Timeline
Debt Recovery Specialist
Family Trust Federal Credit Union
08.2023 - Current
Mortgage Assistant
Family Trust Federal Credit Union
09.2022 - 08.2023
Lending Consultant
Family Trust Federal Credit Union
02.2021 - 09.2022
TELLER & MSC
Family Trust Federal Credit Union
04.2018 - 02.2021
SERVER
Michaels Grill
08.2017 - 02.2018
LABORER/ EQUIPMENT OPERATOR
Wade's Trucking & Utilities, Inc.
06.2017 - 02.2018
TEACHER
Academy Christian School
06.2014 - 05.2017
Valedictorian Diploma -
Academy Christian School
- Notary
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