Katie Goplen
Zumbrota,MN
Summary
Hardworking employee enthusiastic about learning access operations field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Services Specialist- International Appointment Office
Mayo Clinic
01.2023 - Current
- As a Services Specialist, I independently create and schedule appointments for international patients at Mayo Clinic
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- I work in the High-Profile Patient pod, assisting with the schedules for international VIPs and high-profile patients
- Providing excellent customer service to all my patients is vital to being successful in my position
- I work with multiple specialty departments and specialists to organize the correct appointments for each patient
- I am responsible for gathering, organizing, and uploading patient’s medical records for specialists to review
- I work with several complex scheduling workflows, managing telephone calls, emails, and online requests, all in an appropriate and timely manner.
Pharmacy Technician
Rochester Home Infusion
04.2021 - 01.2023
- As a home infusion pharmacy technician, I assist the pharmacists and nurses in providing patients with everything they need to have their medications and live an everyday life
- Use an aseptic technique to compound sterile I.V
- Preparations such as total parenteral nutrition, antibiotics, pain management, and more
- Keep track of medication and supply inventory and order what is needed
- I physically delivered medications to patients, to their homes, or to the temporary places they stayed
- I helped support any customer service the patients required and answered any patient questions
- If I could not answer the question, I made sure to get the answer for them and follow up.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Mayo Clinic Health Systems
03.2018 - 03.2021
- As a hospital pharmacy technician, I assisted the pharmacists in providing optimal pharmaceutical care to the patients
- I provided customer service and a friendly face to the many patients and families I helped throughout the day
- I used an aseptic technique to compound sterile I.V
- Preparations
- These medication preparations must be accurate and may include critical, high-expense medications, such as chemotherapy, controlled substances, and potentially hazardous substances
- I prioritized vital work appropriately and ensured timely product delivery to the patient care areas.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Pharmacy Technician
Mayo Clinic
08.2015 - 03.2018
- As a hospital pharmacy technician at Mayo Clinic in Rochester, many job duties were the same on a much larger scale
- I assisted the pharmacists in providing optimal pharmaceutical care to the patients
- I helped assist nurses with medication needs for the patients they cared for
- I Used an aseptic technique to compound sterile I.V
- Preparations, along with I.V
- Batching
- I provided customer service by answering calls from outside and inside the hospital, in a call center setting, sending the calls to the appropriate person, or answering questions
- Rochester has a Carousel system that their drugs are stored in, and those drugs need to be counted and scanned daily
- Prepare different emergency kits and carts for departments throughout the hospital
- During my last year working in Rochester, I worked the overnight shift, which gave me much confidence in keeping myself calm in high-stress situations and handling busy times because there was limited staff on the overnight shift.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Diploma -
Lincoln High School
Associate Degree in Health Information Technician - Health Information Technology
Rasmussen University
06.2025
Skills
- Time management
- Self-Motivation
- Ability to work under pressure
- Communication
- Leadership
- Adaptability
- Experience using Electronic Medical Records Systems
- Customer Service
- Strong Work Ethic
- Workflow Management
- Customer Support
- Attention to Detail
Timeline
Services Specialist- International Appointment Office
Mayo Clinic
01.2023 - Current
Pharmacy Technician
Rochester Home Infusion
04.2021 - 01.2023
Pharmacy Technician
Mayo Clinic Health Systems
03.2018 - 03.2021
Pharmacy Technician
Mayo Clinic
08.2015 - 03.2018
Diploma -
Lincoln High School
Associate Degree in Health Information Technician - Health Information Technology
Rasmussen University
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