Katie Grammer
Henry County,KY
Summary
Accomplished Ophthalmic Medical Technician with a proven track record at John Kenyon Eye Center, enhancing diagnostic accuracy and patient satisfaction through expert use of advanced ophthalmic equipment and compassionate care. Skilled in visual field testing and refractive error correction, alongside exceptional patient communication, significantly improving service delivery and clinic efficiency.
Overview
8
8
years of professional experience
Work History
Ophthalmic Medical Technician
John Kenyon Eye Center
04.2023 - 11.2023
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Ophthalmic Medical Technician
Frankfort Eye Center
03.2022 - 03.2023
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Technical Support Representative
Apple
02.2020 - 03.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Direct Support Proffesional
St. Marys Center
10.2016 - 08.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Take clients out to activities with the general public to help them seek jobs.
- Volunteer and assist with Special Olympics
Direct Support Professional
Cedar Lake Lodge
06.2015 - 09.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Bond with clients and help maintain cleanliness of themselves, and their home.
- I would assist clients get to their classes to help maintain social skills.
Education
High School Diploma -
Henry County High School
Henry County, Kentucky06.2015
Skills
- Refractive Error Correction
- Visual field testing
- Ophthalmic Medication Administration
- Visual acuity testing
Timeline
Ophthalmic Medical Technician
John Kenyon Eye Center
04.2023 - 11.2023
Ophthalmic Medical Technician
Frankfort Eye Center
03.2022 - 03.2023
Technical Support Representative
Apple
02.2020 - 03.2022
Direct Support Proffesional
St. Marys Center
10.2016 - 08.2017
Direct Support Professional
Cedar Lake Lodge
06.2015 - 09.2016
High School Diploma -
Henry County High School
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