Katie Gray Talbert
Belmont,NC
Summary
Dynamic professional with expertise in inventory management and communication, honed as Lead Barista at French Express Coffee House. Enhanced team productivity and customer satisfaction through innovative beverage recipes and mentoring. Skilled in cleanliness standards and adaptability, driving operational excellence and fostering positive client relationships. Achieved a 20% increase in sales through strategic initiatives.
Overview
18
18
years of professional experience
Work History
Lead Barista
French Express Coffee House
Kannapolis, NC
04.2020 - 07.2025
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
Sales Associate
Silver Showcase
Concord, NC
01.2008 - 02.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Daycare Assistant
Sidekick Karate
Salisbury, NC
12.2023 - 12.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Juice Bar Manager
The Grove Juice Cafe
China Grove, NC
02.2023 - 01.2024
- Streamlined workflow processes for improved staff productivity and increased daily sales.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Used restaurant equipment juicer
- Prepared new juices each month was on recipe
- Prepared food to sell and for events
Daycare Teacher
Eastwood Kiddie Kollege
Kannapolis, NC
10.2010 - 11.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Organizing documents
- Driving daycare bus to and from school or organize field trip.
Education
Esthetician Certification - Esthetician
Rowan Cabarrus Community College
Concord, NC Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Menu memorization
- Drink customization
Timeline
Daycare Assistant
Sidekick Karate
12.2023 - 12.2024
Juice Bar Manager
The Grove Juice Cafe
02.2023 - 01.2024
Lead Barista
French Express Coffee House
04.2020 - 07.2025
Daycare Teacher
Eastwood Kiddie Kollege
10.2010 - 11.2019
Sales Associate
Silver Showcase
01.2008 - 02.2010
Esthetician Certification - Esthetician
Rowan Cabarrus Community College