Katie Green
Lewistown,PA
Summary
Personable and offering almost 10 years of experience providing an excellent customer service experience for every guest that walks through the door. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
12
12
years of professional experience
Work History
Member Specialist
AAA Central Penn
04.2022 - Current
- Boosted member renewals by consistently providing exceptional customer service and support.
- Assisted in organizing events that fostered a sense of community among members.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Perform title work, notary work, and trip planning for members.
- Assisting members in getting connected with travel or insurance agents.
Sales Representative
Victra Verizon Authorized Retailer
11.2020 - 06.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Manager
SUBWAY®Restaurants
08.2012 - 05.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Indian Valley High School
Lewistown, PA06.2011
Diploma - Collision Repair Technologies
Mifflin-Juniata Career And Technology Center
Lewistown, PA06.2011
Skills
- Customer Service
- Exceptional communication
- Team Leadership
- Adaptability and Flexibility
- Reliability
- Service Upselling
- Building rapport
Timeline
Member Specialist
AAA Central Penn
04.2022 - Current
Sales Representative
Victra Verizon Authorized Retailer
11.2020 - 06.2022
Assistant Manager
SUBWAY®Restaurants
08.2012 - 05.2020
High School Diploma -
Indian Valley High School
Diploma - Collision Repair Technologies
Mifflin-Juniata Career And Technology Center
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