Katie Gulley
Independence,MO
Summary
Dynamic professional with a proven track record at QuikTrip, excelling in customer service and issue resolution. Recognized for enhancing customer satisfaction and accuracy in cash handling. Adept at multitasking and maintaining organization, ensuring efficient operations while fostering a positive team environment. Committed to delivering high-quality results in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Tax Checker, File and Front Desk Clerk
Larmil Business Services
01.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Food Preparation Worker
Independence School District
08.2024 - 06.2025
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Assistant Manager
QuikTrip
04.2005 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
William Chrisman High School
Independence, MOSkills
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Basic math
- Issue resolution
- Transaction processing
- Document review
- Data verification
- Information processing
- Deadline management
- Product restocking
- Product displays
- Merchandise stocking
- Loss prevention
- Data entry
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Food Preparation Worker
Independence School District
08.2024 - 06.2025
Tax Checker, File and Front Desk Clerk
Larmil Business Services
01.2022 - Current
Assistant Manager
QuikTrip
04.2005 - 05.2023
High School Diploma -
William Chrisman High School
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