Katie Hains
Longmont,CO
Summary
Dedicated employee with extensive experience in customer service and cash management. Known for adaptability and a strong work ethic, consistently meeting and exceeding performance goals. Effective communicator with a focus on building positive relationships.
Overview
5
5
years of professional experience
Work History
Retail Warehouse Associate
Eldora Ski Resort
Nederland, CO
11.2025 - Current
- Received and organized incoming inventory for efficient warehouse operations.
- Conducted regular stock checks to ensure accurate inventory levels and organization.
- Supported seasonal inventory management during peak periods, enhancing overall efficiency.
- Provided support for other departments as needed for special projects or tasks.
- Ensured proper labeling of all products prior to stocking shelves.
Office Manager *
Rocky Mountain Whitewater Rafting
05.2023 - 08.2025
- Scheduling
- Payroll for more than 25 people
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed approximately 120 incoming calls and emails per day
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Bookkeeper
Your Books Balance LLC
10.2022 - 05.2025
- QuickBooks accounting system to reflect accurate financial records
- Gathered, evaluated and summarized account data in detailed financial reports
- Reconciled accounts and updated financial records with remarkable accuracy
- Maintained and processed invoices, deposits, and money logs
- Managed accounts payable and accounts payable, maintaining vendor relationships.
Ski and Ride Reservations *
Eldora Mountain Resort
11.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Store Manager
High Point Creamery
09.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Dog Grooming Manager
A Dogs World
08.2020 - 09.2022
- Spoke to customers regarding boarding, grooming, daycare services, pricing and sold additional items
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Handled up to 25 dogs in a day as grooming clients
Education
High School Diploma -
Dakota Ridge Senior High School
Littleton, CO5 2015
Skills
- Customer service excellence
- Phone etiquette
- Cash handling
- Adaptability and flexibility
- Communication skills
- Multitasking proficiency
- QuickBooks expertise
- Microsoft Office proficiency
- Positive attitude
- Team collaboration
- Problem-solving strategies
- Merchandise handling
References
References available upon request.
Timeline
Retail Warehouse Associate
Eldora Ski Resort
11.2025 - Current
Ski and Ride Reservations *
Eldora Mountain Resort
11.2024 - 04.2025
Store Manager
High Point Creamery
09.2024 - 01.2025
Office Manager *
Rocky Mountain Whitewater Rafting
05.2023 - 08.2025
Bookkeeper
Your Books Balance LLC
10.2022 - 05.2025
Dog Grooming Manager
A Dogs World
08.2020 - 09.2022
High School Diploma -
Dakota Ridge Senior High School