Katie Hall
Princeton,TX
Summary
Dynamic individual with a proven track record at Hometown, enhancing CRM operations, and optimizing data management. Skilled in account management, I excel in driving process improvements and delivering exceptional customer service. My detail-oriented approach makes performing maintenance and troubleshooting tasks satisfying. The desire to grow relationships has led to increased client satisfaction. Excited to join a team of motivated and like-minded trailblazers.
Overview
7
7
years of professional experience
Work History
Salesforce Administrator
Hometown
Princeton, TX (Remote)
01.2025 - Current
- Executed business process automations through testing and deployment, including automated alerts to streamline renewal processes.
- Assisted with data migration activities, such as re-architecting SFDC to map accounts from the Snowflake data warehouse source.
- Maintained Salesforce security, including user roles, role hierarchies, profiles, sharing and assignment rules, and permission sets.
- Contributed to developing workflows for automated lead routing, escalation, and campaign tracking.
Revenue Operations Manager
HomeTown Ticketing
Princeton, TX (Remote)
09.2022 - 01.2025
- Coordinated cross-departmental efforts, including client success, support, sales, marketing, and finance, to optimize CRM operations.
- Enhanced data collection and account management processes within Salesforce.
- Managed weekly imports of new ticket sales data and integrations with Gmail, Zoom, Typeform, and other platforms.
- Generated performance reports for individual department directors to track productivity and efficiency.
Client Success Manager
HomeTown Ticketing
Plano, TX (Remote)
12.2020 - 09.2022
- Managed over 80 client accounts, leading to promotion from coordinator to manager in six months.
- Oversaw client onboarding, transitions, trainings, and development of best practices.
- Delivered exceptional customer service and strategic guidance to clients.
Ticket Operations Coordinator
The Frisco RoughRiders
Frisco, TX
10.2018 - 07.2020
- Resolved inquiries and ticket issues, ensuring exceptional customer service in box office operations.
- Coded ticket pricing in TicketReturn and coordinated payment processing for season ticket holders.
- Supervised, trained, and scheduled 20 part-time staff and one full-time intern during MiLB season.
Education
Master of Science - Sport Management
Southern Methodist University
Dallas, TX05.2018
Bachelor of Science - Mathematical Finance And Economics
Trinity University
San Antonio, TX05.2017
Skills
- Customer relationship management
- Account management
- Data migration, collection, and entry
- Performance reporting
- Business process automation
- Microsoft Office - Excel, Word, PowerPoint, and Access
- OneDrive, Google Docs, Sheets, Slides, Forms, and Google Data Studio
- Salesforce administration
- Ticket return ticketing systems software
- Boca Systems - Ticket printing and thermal tickets
- Nielsen Scarborough market research
- Schedule management
- Event coordination
- Attention to detail
Timeline
Salesforce Administrator
Hometown
01.2025 - Current
Revenue Operations Manager
HomeTown Ticketing
09.2022 - 01.2025
Client Success Manager
HomeTown Ticketing
12.2020 - 09.2022
Ticket Operations Coordinator
The Frisco RoughRiders
10.2018 - 07.2020
Master of Science - Sport Management
Southern Methodist University
Bachelor of Science - Mathematical Finance And Economics
Trinity University
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